Senior Systems Administrator

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.

We have just started the search for the best Senior System Administrator in the Philippines who will be supporting all aspects of our technical environment. Why would such an amazing and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Project Engineers, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

As a Senior Systems Administrator, you will be responsible for ensuring the continued efficient operation and management of our internal IT environment and infrastructure, maintaining the highest levels of technical excellence.

Responsibilities:

• Prioritizes and works on high-impact tickets based on their severity and urgency.
• Ensures timely escalation of tickets to the appropriate support level when necessary.
• Actively manages and monitors all assigned open tickets to maintain progress and prevent delays.
• Oversees the patching, updating, and general maintenance of internal IT applications.
• Accurately plans and executes changes, ensuring minimal disruption to staff operations.
• Contributes to project efforts, including the design, review, and implementation of new or upgraded hardware/software infrastructure.
• Communicates clearly and professionally across all channels (written, verbal), ensuring accuracy, clarity, and appropriateness for the audience.
• Cultivates positive relationships across the business to support successful outcomes.
• May be assigned additional tasks as needed, contributing to various IT initiatives and support efforts.

Requirements

• Solid expertise in Microsoft 365 (including SharePoint) and Licensing Management.
• Hands-on experience with InTune and Mobile Device Management (MDM).
• Strong background in Windows Server management (installation, configuration, and updates).
• Experience with Remote Desktop Support (troubleshooting and providing support to end users remotely).
• Familiarity with ConnectWise Manage and Remote Monitoring & Management (RMM) tools.
• Comfortable working with automation and AI functions to optimize IT workflows.

Nice to Have (but not required):

• Experience with SolarWinds for system monitoring and network management.
• Experience with Apple Device Management.
• Familiarity with tools like Cloudradial, Thread, and Pia for service management and support.

Benefits

• Dayshift, weekends off
• Above the market salary range
• 25 days paid leave annually*
• 10 paid days of training leave per year*
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*
• HMO from the first day of your employment, which includes Medical coverage plus dental benefits package
• Addition of one (1) more dependent (e.g., your spouse) to the Company's HMO policy from day 1
• As a loyalty incentive, you may add one additional dependent after 2 years of service and a third dependent after 5 years.
• Company-paid Training and Certifications with corresponding salary increase (T&C apply)
• Hybrid work set-up*
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)

Office Address: 

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

Additional Information

Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.

*Terms and condition apply