Director of Operations and Strategy

Overview:

Effective School Solutions, a rapidly expanding organization revolutionizing mental health care delivery in schools across multiple states, seeks a Director of Operations and Strategy to join our team.

As an integral member of our team, you will be responsible for juggling various operations tasks and projects to support our Regional Vice Presidents and Regional Clinical Directors in retaining and growing existing accounts. Reporting to the Chief Operating Officer, you will support account development across regions to ensure consistent operations, compliance, and communication. Your ability to thrive in a fast-paced environment, prioritize tasks effectively, and manage multiple requests will be essential.

The ideal candidate will possess excellent communication and organizational skills with attention to detail. You should be self-motivated, able to work independently and collaboratively, and comfortable reporting to multiple team members. If you are a highly organized and motivated individual with a passion for driving operational efficiency, we encourage you to apply and join our team at Effective School Solutions.

Responsibilities:

Operational Excellence:

• Develop and maintain high-quality internal and external documentation (e.g., client presentations, project plans, regional updates, service descriptions).
• Standardize processes and resources across regions, including onboarding workflows, documentation protocols, and operational toolkits.
• Partner with cross-functional teams (Clinical, Sales, Data, People) to ensure aligned implementation of best practices across all accounts.
• Monitor and analyze program performance metrics via dashboards and reporting tools to identify gaps and drive timely solutions.
• Serve as an escalation point for regional operational issues and drive resolution in collaboration with relevant stakeholders.

Strategic Growth and Account Management:

• Lead strategic initiatives to identify business challenges, prioritize solutions, and operationalize them.
• Develop and maintain account management plans for key districts and collaborate with on-the-ground team to ensure progress.
• Conduct periodic reviews of product portfolio and recommend modifications / sunsetting, as needed.
• Lead strategic projects that identify operational pain points, develop improvement plans, and implement scalable solutions.
• Collaborate with RVPs and RCDs to develop account management plans for key districts, setting goals, milestones, and success metrics.
• Support the development and rollout of new service lines, pilots, or product enhancements in coordination with regional teams.

Competencies:

• Strong analytical and project management skills, with a track record of delivering cross-functional initiatives.
• Proficiency in Microsoft Office 365, with strong skills in Excel, Word and PowerPoint.
• Excellent written and verbal communication.
• Highly organized and detail-oriented; able to manage multiple priorities simultaneously.
• Ability to interact effectively across stakeholders ranging from C-suite to frontline clinicians.
• Exceptional people skills and a positive attitude.
• Independent judgment and critical thinking skills.
• Strong organizational skills and ability to prioritize tasks effectively.
• Comfortable working independently and within a team environment.

Requirements:

• Bachelor’s degree required
• At least 2 years of hands-on operations or strategy experience in management consulting or fast-paced environments, with a demonstrated track record of orchestrating complex projects and mobilizing a range of stakeholders
• Advanced computer skills, including distinctive proficiency in Word, Excel, and PowerPoint
• MBA preferred but not required, particularly for applicants with experience in management consulting or those with
• Salesforce experience is preferred but not required
• Mental health or K-12 experience is preferred but not required