School Psych Services Supervisor

Company Summary

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.  

Position Summary:
Accepting applications for the 2025-2026 school year. Working from a home office, the School Psych Services Supervisor will own the Customer Service/Account Management/Relationship at the school level. This includes customer meetings, responding to communications, monitoring data, monthly reporting, and collaboration with PVS Stakeholders. In addition, the School Psych Services Supervisor will directly supervise a team of school psychologists. The School Psych Services Supervisor will monitor school psychologist effectiveness in completing psychoanalytical assessments for referred students. Responsibilities for this role include collaborating to hire and onboard school psychologists, facilitating training and professional development, daily supervision and performance evaluation, and completion of departmental projects as assigned. The School Psych Services Supervisor will report to the School Psych Department Manager.

Primary Responsibilities:

Account Management:
• Serve as primary contact with assigned partner schools, building strong working relationships with Special Education leaders and staff;
• Manage the coordination of services that are being delivered to meet the unique needs and requirements of assigned partner schools and the students referred for service;
• Collaborate with Student Services Specialists, School Success Partners, and Directors of School Operations in account management meetings, monthly reporting, and issue escalation; 
• Identify, report, and collaborate with the Service Delivery leadership to escalate service level concerns and needs through the incident and intake process;  
• Analyze pertinent reports to ensure and monitor service delivery compliance; 
• Collaborate with School Psych Services leadership to implement department policies and procedures
• Coordinate with the School Psych Department Manager on staffing allocations and staffing strategies to ensure a strong pipeline of school psychologists, hired and trained in a timely manner;
• Communicate and collaborate effectively with Special Education Directors and their teams at assigned schools to ensure full implementation of program policies and procedures by school psychologists
• Become an expert on school and state specific policies and procedures for implementing LivePsych services for assigned partner schools;

Staff Development and Supervision:
• Interview, hire, train, and supervise a team of approximately 20 full-time and part-time school psychologists who work from their homes and complete psychoeducational assessments and reports;
The number of direct reports is an estimate and may fluctuate higher or lower throughout the school year based on staffing.
• Support and lead professional development activities, as requested;
• Conduct performance evaluations for all direct reports by providing high-quality written and verbal feedback on a regular basis and documenting and addressing all performance issues and concerns, including conducting log audits and twice-yearly formal evaluations;
• Ensure that school psychologists exhibit and maintain a high level of professionalism, support, and customer service;
• Maintain a high level of communication with school psychologists, meeting at least bimonthly to ensure compliance with departmental and program expectations, facilitate team collaboration, and to provide support;
• Assist direct reports in the understanding of certification and professional development requirements and monitor to ensure completion;
• Assist school psychologists with implementing any program changes and/or new software applications;
• Ensure a strong focus on community and collaboration within the LivePsych team;
• Review and submit timesheets to payroll for assigned staff;
• Complete additional duties as assigned
Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime.  In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.  

The following equipment will be provided to you by the company as a full-time employee:
• Laptop
• Headset
The following equipment will need to be provided by you, as the employee, when working from home:
• 2nd monitor
• Mouse
• Keyboard

Requirements:
• Minimum of 5 years' experience as a certified school psychologist providing school-based psychological services (2 years’ virtual experience required).
• Prefer experience conducting evaluations and providing services remotely to virtual schools, often through teletherapy platforms.
• Direct leadership/mentorship experience, 2+ years required
• National Certification School Psychologist (NCSP) preferred. 
• Ability to obtain and maintain multiple required state certifications and clearances as assigned for the role
• Strong leadership qualities
• Proven ability to analyze and interpret accountability data
• Comfortable presenting information to both small and large groups
• Technologically proficient (especially with the use of Microsoft Office,Google Apps, and PowerBI)
• Customer focused approach, with excellent communication skills, both oral and written·     
• Innovative and creative problem solver, with a high degree of adaptability to shift priorities
• Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-paced environment
• Team player-- demonstrated ability to collaborate with colleagues and delegate responsibility to accomplish objectives
• Commitment to regularly demonstrating the Pearson Core Values

• Must be able to use a personal electronic device and an email address for two-step authentication

Key Capabilities:
• Customer Centric – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Communication - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Building a strong team - Creates strong morale and inclusive spirit within team. Proactively addresses team performance and communication challenges and blends new people into teams when needed. Has a track record of hiring and/or quickly and effectively onboarding great talent.
• Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and leveraging new opportunities.

Salary range for this role is $80,000-$85,000.