Offer summary

Qualifications:

Minimum 2 years of experience in technical support or customer-facing engineering roles., Proficiency in MS SQL and working knowledge of Python., High proficiency in English and Spanish, both spoken and written., Bachelor's degree in Industrial Engineering, Computer Science, or related field is preferred..

Key responsibilities:

Provide technical support to customers in the APAC region.

Assist with software installations, configurations, and troubleshooting.

Diagnose and resolve technical issues remotely, escalating complex problems as needed.

Maintain records of customer interactions and collaborate with internal teams for issue resolution.

Job description

Location: Philippines (Remote)
Job Type: Full-Time
Schedule Flexibility: Includes shifts and weekend availability

About the Company

Our client is a leading provider of real-time retail and supply chain optimization technologies. They partner with top global retailers to improve operational efficiency, responsiveness, and customer satisfaction through innovative software solutions.

As we continue our expansion across Latin America, we are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing global support team.

Role Overview

In this role, you will support our customers by resolving technical issues, assisting with installations, and working closely with internal engineering teams to ensure smooth product performance. The ideal candidate will combine strong technical knowledge with excellent customer service skills and adaptability in a dynamic environment.

Key Responsibilities

Provide responsive and high-quality technical support to customers in the APAC region
Assist users with software installations, configurations, and troubleshooting
Diagnose and resolve technical issues via remote desktop support tools
Escalate complex problems to the software development or engineering teams as needed
Maintain accurate records of customer interactions and issue resolutions
Collaborate with cross-functional teams to drive issue resolution and continuous improvement

Candidate Requirements

Minimum of 2 years’ experience in a technical support, help desk, or customer-facing engineering role
Proficiency in MS SQL and working knowledge of Python
High proficiency in English and Spanish (spoken and written)
Strong problem-solving abilities and a proactive, self-motivated attitude
Ability to work independently in a fast-paced, self-learning environment
Willingness to work flexible hours, including weekends and shifts

Preferred Qualifications

Experience working in retail technology or supply chain environments
Familiarity with cloud platforms (e.g., AWS, Azure) and big data technologies
Retail experience is a plus
Familiarity with supply chain systems is a significant advantage
Bachelor’s degree in Industrial Engineering, Computer Science, or a related field (preferred but not mandatory)

Why Join Us

Work with a global tech leader transforming the retail space
Contribute to mission-critical systems used by major retailers worldwide
Be part of a diverse, inclusive, and innovation-driven culture
Opportunity to develop technical and communication skills in a high-impact environment

Required profile