Training Officer at Mukuru

The Training Officer is responsible for the design, development, facilitation, and administration of all Learning & Development (L&D) initiatives. This role supports the business by enhancing employee capabilities, driving performance, and enabling a learning culture across the organisation. It includes managing both onboarding and upskilling interventions to meet evolving business needs.

Key Responsibilities

Learning & Development Programme Design

• Design, develop, and implement learning solutions aligned with business objectives.

• Continuously review and update training materials and induction programmes to ensure relevance.

• Create learning paths for various roles, highlighting both mandatory and developmental needs.

Training Facilitation and Delivery

• Deliver engaging in-person and virtual learning interventions, ensuring high-quality facilitation.

• Coordinate and run onboarding and reboarding programmes, including refresher training for underperformers.

• Support employees in their use of digital learning tools and platforms.

Training Needs Analysis & Evaluation

• Conduct Training Needs Analysis (TNA) and Skills Gap Assessments (SGA) in collaboration with managers.

• Evaluate training effectiveness through feedback, assessments, and ROI measures.

• Ensure all interventions are tracked, documented, and reported accurately.

Compliance and Quality Assurance

• Align assessments with learning outcomes and ensure fairness and clarity.

• Maintain accurate records and ensure that all training interventions meet compliance standards.

• Collaborate with the Skills Development Facilitator (SDF) to leverage discretionary funding and statutory requirements.

Administration and Reporting

• Compile and maintain reports on training costs, completion rates, attendance, and impact.

• Manage training calendars, schedules, and Asana/PMO projects where applicable.

• Administer eLearning content and monitor system usage for accurate tracking.

Stakeholder Engagement

• Partner with internal departments to identify competency gaps and align L&D with strategic goals.

• Build effective relationships with stakeholders to promote a continuous learning culture.

• Respond to training queries and provide support and guidance where needed.

Requirements

Education & Certification

• Grade 12 / Matric (Essential)

• Higher Certificate or Post-Secondary Certificate (Essential)

• Train-the-Trainer Accreditation (Essential)

• eLearning Accreditation (Advantageous)

Experience

• 1–3 years' experience in a training role, preferably in a financial services environment

• L&D administration and reporting

• Designing and delivering eLearning content

• Conducting TNA/SGA

• Soft skills and technical facilitation

• Customer service and systems training

Knowledge & Skills

• Knowledge of learning principles and compliance within L&D

• Ability to create purpose-fit assessment tools

• Strong facilitation and public speaking skills

• Report writing, analytics, and presentation skills

• Computer literacy: Word, Excel, PowerPoint (Intermediate)

• Project management (Basic)

Competencies

• Excellent verbal and written communication

• Analytical and results-driven

• Strong interpersonal and influencing skills

• Ability to work under pressure and meet deadlines

• Self-motivated with high attention to detail

• Creative, innovative, and customer service focused

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS