Offer summary

Qualifications:

Fluency in English at least C1 level., Excellent communication skills and ability to explain technical concepts clearly., Experience in technical support or related fields is advantageous., Educational background in a relevant technical field is preferred..

Key responsibilities:

Assist customers, partners, and installers with system configuration and integration.

Provide technical support via phone, email, and chat channels.

Ensure prompt resolution of customer inquiries and maintain high service quality.

Advise on compatibility and installation of security systems.

Job description

Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure and integrate our security systems.

Responsibilities:
Advising installers, partners, and customers on the compatibility security systems with cars, their installation, and configuration.
Providing technical support through various communication channels (phone, email, chat).
Ensuring a high level of service and prompt resolution of customer requests.

Requirements:
Fluency in English (at least C1 level).
Excellent communication skills and ability to explain technical aspects in a clear manner.
Experience in technical support / service desk or related field will be an advantage.

Working conditions:
Shift work: 08:00-16:00 or 15:00-22:00 - five-day work week.
Work schedule in accordance with the USA time zone, depending on the language proficiency.
Competitive salary in accordance with market standards and the candidate's experience.

Required profile