Solutions Engineer

About the Team

The Solutions Engineering team at Posit partners closely with our customers’ technical teams—especially IT and SysAdmin groups—to ensure they get the most value from our professional products. We serve as proactive technical advisors, helping customers evaluate, configure, and deploy our tools effectively. Whether resolving issues, planning for future changes, or navigating complex environments, we work side by side with our customers to remove barriers and support their success.

We approach every engagement with curiosity and empathy, learning about the challenges customers face in using Open-Source Data Science at scale—and helping them overcome those challenges to achieve real impact.

The insights we gain from working with customers help improve our products, docs, and processes.

As a Solutions Engineer, you’ll empower individual users and IT leadership while also shaping the future of Posit’s tools and customer experience.

People who thrive in this role tend to:

• Find joy in working directly with and unblocking customers and thrive in a strategic partner role, guiding customers through both technical decisions and long-term planning. 
• Have hands-on experience with enterprise IT environments and understand the real-world complexity of maintaining them.
• Are fluent with Linux, comfortable working in terminal environments, and familiar with common system administration tasks.
• Have worked with containerization and orchestration tools like Docker and Kubernetes, and understand both their advantages and their trade-offs in production environments.
• Build strong cross-functional relationships with Sales, Customer Success, and Product teams to help Posit deliver more value to our customers.
• Balance technical depth with communication skills, explaining complex topics in clear, actionable ways for both technical and non-technical audiences.
• Are proactive, curious, and self-directed, always looking for ways to help customers succeed—even before they ask.
• Are empathetic and humble, with a willingness to say "I don’t know" and a drive to find the answer.

What You’ll Own

• Identifying technical gaps and opportunities that may impact customer value, and sharing these insights with the account team and relevant internal stakeholders.
• Technical success planning for key accounts—ensuring customers are architected for success with Posit’s products now and in the future.
• Owning the technical perspective on what success looks like for a customer—from infrastructure design to product adoption and integration.
• Translating customer needs into internal awareness, ensuring Sales, Customer Success, Product, and Support understand what is needed to deliver technical value.
• Escalating potential technical risks or misalignments early and constructively, helping the broader account team adapt and respond effectively.

What you’ll help with:

• Improving our team’s processes so our workflows facilitate us doing great work, taking adequate focus time, and having time off to rest and recharge.
• Setting the direction of our products by influencing the product management and engineering teams.

What you will learn:

• How to navigate deeply technical customer calls. Because our tools often sit at the intersection of data science, business decision making, IT governance and regulatory controls, developing expertise in Solutions Engineering calls demands new depths of empathy, curiosity, and clarity in thinking, even for those with significant customer experience.
• How Posit’s professional products work. On customer calls, you will be the expert on our professional products – explaining how to install and configure them, as well as how they help make life better for data scientists.
• How to speak fluently about enterprise infrastructure. Solutions Engineers help our customers IT/Admins determine the best product architecture for them, which requires they speak knowledgeably about integrations to other data (science) tools and platforms, and how to get things done on Linux servers including system administration, authentication, networking, and virtualization.

Within 1 month, you’ll…

• Meet the rest of the SE team and start meeting CS, Sales, and other nearby team members.
• Configure Posit’s Pro Products for yourself to start learning the ins and outs.
• Have joined dozens of calls with data scientists and IT/Admins of Posit’s Pro products.

Within 3 months, you’ll...

• Meet a large fraction of the company across SE, CS, Sales, Support, Marketing, Engineering, and more.
• Be collaborating closely with account teams, helping support and grow key strategic customers.
• Lead technical portions of customer calls and inform the technical strategy within account success plans for assigned accounts, ensuring alignment with customer goals and identifying opportunities for deeper product adoption.

Within 12 months, you’ll…

• Engage with a range of accounts, from long-term strategic relationships to shorter-term or ad hoc technical consultations, adapting your level of involvement to customer needs and business priorities.
• Take ownership of the technical strategy across a portfolio of accounts – shaping success plans, identifying high impact opportunities, and anticipating future needs. 
• Surface patterns and pain points across your accounts, translating them into actionable feedback for Product, Engineering, and Customer Success.
• Drive strategic, high-touch engagements that meaningfully improve customer outcomes—leading to stronger relationships, increased adoption, and long-term retention.