Intake Associate - (Bilingual - SP) - Job #870

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

SUPERVISION

Receives supervision from the Psychological Services Supervisor.

THE POSITION AND JOB SUMMARY

Handles the initial intake of incoming requests for Lanterman Act eligibility, including walk-ins, telephone and email inquiries and applications. Requests and distributes records. Provides information regarding Regional Center as well as other community resources. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   

• Gathers initial information related to request for eligibility and assist families with completion of intake application as needed.
• Conducts statewide searches for applicants to see if they have previously received services at any Regional Center. 
• Creates initial inquiry or UCI and inputs and /or updates demographic information for applicants in Regional Center computer systems. 
• Obtain and verify consents for services and records
• Requests and distributes medical, school, mental health and other applicable records.
• Requests and or verifies additional information as needed to assist in determining eligibility
• Answers phone calls and responds to emails and provides status updates to applicants, families, and other agencies (with consent).
• Requests case records from storage or other Regional Centers as needed.
• Documentation of all case activity in Regional Center computer systems.
• Performs administrative tasks as required.
• Participates in meetings and training sessions as requested.

EMPLOYMENT STANDARDS

• Must be in, at minimum, in your last semester of your Bachelor’s degree program in social work, education, child development, psychology or a related field.
• Bachelor’s Degree

SKILLS AND ABILITIES

• Excellent customer service 
• Attention to detail. 
• Ability to prioritize, respond to multiple tasks, requests and meet timelines.
• Review and present information obtained in a concise manner. 
• Ability to work under pressure and assume responsibility for complex tasks. 
• Ability to work effectively with people from diverse cultures.

ESSENTIAL REQUIRMENTS

Knowledge of Developmental or related disabilities, social service provision, basic community resources, use of word processing, internet and data entry.

NLACRC Offers an Excellent Benefits Package: 

We offer employees a variety of health and dental plans. 

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. 
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 
• No cost Vision plan for employees and eligible dependents 
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays – NLACRC offers 13 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Professional Development Opportunities & Growth

NLACRC values the professional development of staff!

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Covid-19 Job Requirements 

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for an exemption from the COVID-19 vaccination requirement.

Compensation 

This position is non-exempt with an hourly range between $19.00 - $20.46 per hour, plus $69.24 per bi-weekly pay period for bilingual services.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.