Offer summary

Qualifications:

Minimum of 5 years experience in program or project management within IT or consulting., Proven track record managing staff augmentation or distributed teams., Strong understanding of delivery operations, staffing, and performance tracking., Excellent communication skills and proficiency with tools like Jira, Azure DevOps, Excel, and Power BI..

Key responsibilities:

Act as the primary liaison between delivery teams and client stakeholders.

Monitor team performance to ensure KPIs, timelines, and delivery expectations are met.

Support staffing plans, rotations, and conduct performance reviews.

Manage reporting, dashboards, and delivery metrics to ensure operational excellence.

Job description

We are looking for a Program Manager to oversee the successful delivery and performance of our staff augmentation teams deployed to support our client’s strategic initiatives. This role is critical to ensuring alignment between internal operations and client expectations, driving team productivity, and maintaining high-quality service delivery.

You will act as the primary liaison between our delivery teams and client stakeholders, ensuring smooth onboarding, operational excellence, and long-term engagement success.

Key Responsibilities:

Client Relationship Management
- Serve as the main point of contact for client stakeholders regarding delivery updates, escalations, and strategic alignment
- Build strong, trust-based relationships with client leadership and delivery leads
Delivery Oversight
- Monitor the performance of consultants across multiple accounts or projects
- Ensure teams meet KPIs, timelines, and delivery expectations
- Facilitate onboarding/offboarding processes in collaboration with client and internal teams
Team & Resource Management
- Support staffing plans, rotations, and replacements as needed
- Conduct regular check-ins and performance reviews with consultants
- Drive engagement and retention through proactive people management
Operational Coordination
- Own reporting, dashboards, and delivery metrics
- Align with recruiting and talent teams to forecast and plan future needs
- Ensure compliance with client processes, systems, and security protocols
Risk & Issue Management
- Identify potential risks early and develop mitigation plans
- Coordinate with cross-functional teams to resolve issues quickly and effectively

Required Skills & Experience:

5+ years of experience in program or project management within IT or consulting environments
Proven experience managing staff augmentation or distributed teams
Strong understanding of delivery operations, staffing, and team performance tracking
Excellent interpersonal and communication skills; ability to interface confidently with senior stakeholders
Hands-on experience with tools like Jira, Azure DevOps, Excel, and Power BI
Ability to manage multiple priorities in a fast-paced, client-facing environment