Offer summary

Qualifications:

Over 5 years of experience in user and customer research., Strong background in both qualitative and quantitative research methodologies., Proficiency with analytics and user monitoring tools like Google Analytics, Pendo, Hotjar., Excellent communication skills and proficiency in English..

Key responsibilities:

Conduct and unify qualitative and quantitative user research to inform product design.

Analyze user behavior and data to generate actionable insights.

Collaborate with product teams to shape product development based on research findings.

Communicate complex research data clearly to stakeholders.

Job description

Description

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! 

Malwarebytes is looking for... 

A collaborative, motivated, and inspiring individual to join our UX team as Senior User Researcher. You will play a key role in our user/customer research efforts, driving user insights, and helping shape the direction of our products and services.

What You’ll Do:

You will be instrumental in unifying both qualitative and quantitative research methodologies to drive user-centric designs. With a deep understanding of user behavior and analytics, you'll craft insights that will shape our products' evolution.

Skills You’ll Need to Have:

5+ years of professional experience in user/customer research, with a strong background in both qualitative and quantitative methodologies.

Proficient with analytics and user monitoring tools such as Google Analytics, Pendo, Hotjar, etc.

Demonstrable knowledge of advanced statistical analysis and user research methodologies.
Proficiency in research tools and platforms such as Dovetail, User Interviews, etc.
Outstanding communication skills, with an ability to convey complex data in a clear and concise manner.
Excellent proficiency in English, written and spoken.
Familiarity with UX design tools and practices.
Familiarity with product lifecycles and processes.

Nice to Have Skills:

Cybersecurity domain knowledge is a plus.
Experience working with distributed teams.

Benefits and Perks:

An opportunity to do something great for yourself and the world
A great work environment that supports growth, development, and most importantly having fun!
Comprehensive medical, dental, and vision insurance coverage, subject to change by country/region
Employee Referral Bonus Program
Wellness programs

Required profile