Offer summary

Qualifications:

1-2 years of experience in a similar role within iGaming., Excellent communication skills in English and Polish., Empathy, good listening skills, and an analytical mindset., Knowledge of Responsible Gambling regulations and addiction psychology..

Key responsibilities:

Review customer accounts from a Responsible Gambling perspective.

Act as an escalation point for RG-related questions and issues.

Participate in staff training on RG policies and procedures.

Monitor and report on self-excluded players and risky behaviors.

Job description

It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

Superbet is currently looking for an experienced professional, passionate, determined Responsible Gaming Agent located in Poland. We all respect the highest standards of Responsible Gaming because it is important to always offer a secure and safe online gaming experience for all players. That’s why this role as a Responsible Gaming Agent for Superbet is very important as you will play a key role in support the clients. Protection is the key word.

You will be responsible for safeguarding the business by checking for problem gamblers, multi registrations, underage players and criminal activities related to banking and payment. The new employee will be trained in how to do checks, how to handle a self-exclusion, and when to do an account blocking. You will have the DNA of a customer service agent in your blood as conversations with these players are so important to avoid experiencing financial difficulties, relationship problems and mental health issues.

What you'll be doing:

Review customer accounts from an RG perspective
Escalation point of contact, for any questions and issues relating to Responsible Gambling
Participate in training staff involved in RG policies and processes in accordance with best practice and industry requirements
Check and spot players with addictive behavior and avoid underage gambling (You will contact problem players via email or phone to offer guidance and help according to internal policies and procedures)
Monitor escalated self-excluded players to assess risk and prepare reports for management team on weekly/monthly basis – complex cases to be escalated to senior analysts
You will be a team player, a team player with a positive mindset and a flexible approach

We're looking for someone who:

1 to 2 years work experience in a similar role within iGaming
Excellent oral & written communication skills in English and Polish
Has empathy, good listening skills and an analytical mind
Has organizational and very good communication skills with attention to detail
Interested in the psychology of addiction, regulatory and compliance knowledge
Knowledge of Due Diligence and Responsible Gambling regulations
Professional, honest, reliable, and organized

Bonus points if you:

Have experience working in an RG role
Knows one of the following languages: Romanian; Serbian

What do we offer?

Knowledge-sharing culture
Use of latest technologies and tools
Competitive salary and bonuses
Flexible working hours
Remote work whenever you need
Open vacation policy
Travel opportunities

About Superbet Group

Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.

Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.

Global Recognition and Standards

In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.

As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).

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