Closing Supervisor

Mortgage Closer Supervisor

About Newfi Lending

Founded in 2014 and headquartered in Emeryville, CA, Newfi Lending is owned by Apollo Global Management, one of the largest private equity firms in the world. As one of the largest non-QM lenders in the industry, we are passionate about offering innovative lending solutions to borrowers nationwide. Our proprietary loan programs and common-sense exceptions provide greater opportunities to qualify self-employed borrowers, real estate investors, and borrowers seeking to access their home equity through our Wholesale, Correspondent, and Consumer Direct channels.
We are looking for forward-thinking and dynamic professionals to be a part of Newfi’s story. Apply today to join our team!

Primary Responsibilities

• Oversee day-to-day operations of the Closing team
• Ability to perform all duties associated with the roles of Closer and Funder while also supporting company initiatives, customer service advocacy, and the development and training of Closers and Funders.
• Review and resolve escalations from internal and external partners in a timely manner.
• Identify and escalate issues within the prescribed timeframes.  Provide summaries of escalations and track issues to review with the Closing Manager to identify systemic  concerns and trends.
• Offer real-time coaching and feedback to team members. 
• Train new closers and funders.
• Understand and identify client needs and quickly escalate or finalize solutions as needed.
• Participate in Broker Net Promoter Score (NPS) feedback and Closing Agent surveys.
• Assign  files and manage MLM work queues, considering time zones and service needs, to ensure balanced workloads.
• Review and approve team member timecards and PTO
• Perform Disciplinary actions as needed including verbal warnings, written warning and terminations upon review with Closing Manager

Closer Responsibilities

• Balance the Closing Disclosure (CD) and review files to generate complete closing packages for closing agents.
• Collaborate with closing agents and brokers to perfect fees on the CD and ensure accurate closing documents.
• Audit fees to confirm alignment with closing agents and third-party charges.
• Assess and understand the client's needs to promptly escalate and ensure a finalized solution is delivered.
• Ensure invoices for third-party fees are in E-docs and accurately reflected on the CD.
• Independently verify wire instructions, balance wires, and request funds.
• Follow up with closing agents to ensure timely receipt of loan files.
• Assist the Post Closing Team with satisfying post-funding conditions and findings.
• Request additional wires as needed for updated figures.

Funder Responsibilities

• Oversee a pipeline of signed funding packages to ensure all loans fund on schedule.
• Manage the pipeline using the MLM "scheduled funding date."
• Review closing documents to confirm execution and notarization per company and capital markets requirements.
• Verify property taxes and insurance are current and effective by the funding date or earlier.
• Review and clear all prior-to-funding conditions.
• Collaborate with the Post Closing Team to resolve post-funding conditions and findings.

Client = closing agent, Broker, Processor and/or Sales Team

Requirements

• A minimum of three (3) years of experience in mortgage closing and funding.
• Extensive knowledge of applicable federal, state, and local laws, including TRID regulations, to ensure compliance.
• Exceptional attention to detail.
• Management experience.
• Strong  problem-solving skills and the ability to handle escalations from brokers, closing agents and inside sales team effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Solution based professional.
• Knowledge of lending guidelines across multiple states is a plus.

Benefits

• Competitive compensation plan with salary.
• Comprehensive medical, dental, and vision coverage.
• 401k matching, fully vested after 3 years.
• Leadership support and development opportunities.

Newfi Lending is an Equal Opportunity Employer. We respect and empower individuals while supporting diverse cultures, perspectives, skills, and experiences within our workforce.

Visit us at www.newfi.com or www.newfiwholesale.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions. The company reserves the right to change, amend, add, delete, and otherwise assign any duties, responsibilities, and position titles as needed to meet business requirements.

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