IT Helpdesk Team Leader /ITヘルプデスクチームリーダー

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 
Japan

Offer summary

Qualifications:

Basic PC operation skills and familiarity with MS Office, including Excel., Basic knowledge of computers and networks is preferred., Typing skills are desirable., Educational background is not explicitly specified, but technical knowledge is emphasized..

Key responsibilities:

  • Handle IT inquiries and requests as a team leader for client companies.
  • Support resolution of issues using a knowledge database or escalate to other departments.
  • Manage communication and coordination with clients and internal teams.
  • Assist in maintaining and updating the knowledge database.

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Kyndryl XLarge https://kyndryl.com
10001 Employees
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Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

【KJTS】IT ヘルプデスク (沖縄)
あなたの役割と責任 :
キンドリルジャパンが契約しているお客様企業のIT問合せ窓口のチームリーダーとして問合せ・リクエストの受付を実施し、ナレッジデータベースの情報を元に解決までのサポート、または別窓口への案件転送を行います。



 

Who You Are

 必要とされる職業上および技術的な専門知識 :
・基本的PC操作
・ExcelなどMS Officeの基本+B25的スキル

望まれる職業上および技術的な専門知識 :
・PC、ネットワークに関する基礎知識
・Microsoft Officeの使用経験
・タイピングスキル

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

As a graduate or an intern, Kyndryl is a great place to kickstart your career. You will contribute to our business from day one and get access to some incredible learning opportunities to build your skills for your future.  You’ll also collaborate with global teams, take advantage of mentorship opportunities and get involved in volunteer community activities – all in a dynamic, start up atmosphere, filled with industry experts.

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Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Office
  • Microsoft Excel
  • Teamwork
  • Communication

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