Offer summary

Qualifications:

High school education or higher., Fluency in German, both written and verbal., Advanced knowledge of English, both written and verbal., Good computer skills and customer experience background are a plus..

Key responsibilities:

Respond to customer queries via phone, email, and social media.

Handle issues related to delivery, products, refunds, and payments.

Maintain a customer-oriented approach to ensure positive interactions.

Work during standard hours Monday to Friday in Sofia.

Job description

Customer Experience Specialist with German
Working hours: Monday-Friday 10:00 am -7:00 pm
Work Place: Sofia

Your typical day: As a Customer Experience Specialist, you will be answering queries by clarifying the customers requests via phone, e-mail and social media.Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

What you need to have is:

Excellent communication skills
Fluency in German, both written and verbal
Advanced knowledge of English, both written and verbal
Work experience in a customer experience center is an advantage
Good typing and computer skills (MS Office applications)
Be organized, have decision-making and analytical skills
Team player with a great attitude
High school education

What can you expect from us:

Fulltime role with standard working hours Monday Friday from 10:00-19:00
Salary: 3600 BGN gross month
Comprehensive initial training and onboarding (fully paid)
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Required profile