Offer summary

Qualifications:

High School Diploma or equivalent required., Minimum of 3 years of administrative experience dealing with customers., Strong customer service and communication skills., Proficiency in Microsoft Office, especially Outlook and Excel..

Key responsibilities:

Handle customer inquiries related to payments and cancellations.

Manage and maintain customer payment plans and proactively collect overdue payments.

Cancel and reinstate contracts with a focus on customer retention.

Assist with reconciliation, reporting, and supporting other departments as needed.

Job description

Job Title: Payments & Cancellations Specialist

Department: PPS

Reports to: Payments & Cancellations Manager

FLSA Status: Non-exempt Location: remote

Hours: Mon-Thurs 9-6 ET / Fri 8-5 ET

Summary:

The Payments and Cancellations Specialist promotes customer retention by maintaining payment plans and helping customers see the value in their purchase. This individual handle customer inquiries and payment plan communications and occasionally provides backup support for various roles within the business unit.

Essential Duties and Responsibilities:

Handle Payment and Non-Payment Customer Inquiries
Manage, Oversee, and Maintain Customers Payment Plans
Proactively contact customers to collect overdue payments
Maintain multiple email inboxes
Cancel and Reinstate Contracts, with an emphasis on Retention
Work with the APCO Customer Service Team as needed
Work with PPS financing vendors as needed
Work with financial institutions to settle and dispute customer reported chargebacks

Understand detailed payment/cancellation limitations, processes, and procedures
Handle and assist with Reconciliations
Completing monthly reports and duties
Complete special projects when requested by management
Assist all other PPS departments as needed
Posting Payments in CRM
Complete Daily Activity Report

Education and Experience:

High School Diploma or Equivalent
Minimum of 3 year administrative experience dealing with customers

Qualifications:

The individual must be able to perform each essential duty satisfactorily with little to no supervision and must demonstrate reliability and trustworthiness. Consideration will be given to all requests made for reasonable accommodation that will assist the individuals with disabilities to perform essential functions associated with the job.