Operational Excellence Lead (m/f/d) - Home office possible

Join us as our DIIT Operational Excellence Lead at Dedalus, one of the World’s leading healthcare technology companies, in Bosnia and Herzegovina to do the best work of your career and make a profound impact in providing better care for a healthier planet. 

What you’ll achieve 

As the Operational Excellence Lead, you will be part of our effort to create the next generation of information and workflow solutions for our Diagnostic Imaging portfolio, making a profound impact throughout the healthcare sector.  

You will: 

• play an important role in ensuring smooth operations and change management in our Business Unit 

• leverage various project management methodologies to drive compliance, process improvement, and efficiency across the organization 

• Your responsibilities will span cross-team coordination, process improvement, documentation, reporting and data analysis 

 
Key Responsibilities: 

• Operations Leadership: Business Unit Operations (COO like) for the Business Unit. 

• Support Functions: Supporting other roles like Product Management, PreSales, Business Development, Program Management or R&D. 

• Cross-Departmental Coordination: Act as a liaison between the Business Unit Department Heads and keep overview of all operational areas. Work closely with various departments such as service, finance, HR, marketing, and sales to ensure achievement of common goals. 

• Representation: Represent the Business Unit Director and the Business Unit’s interests in internal and external meetings, in person·   

• Compliance and Risk Management: Together with our QARA department, ensure that operations comply with relevant laws, regulations, and company policies. Identify potential risks and develop strategies to mitigate them. 

• Strategic Planning: Assist in the development and implementation of business strategies and plans that align with the company’s goals and objectives. 

• Communication: Develop and deliver aligned messaging and content across all channels (ppt, social media), ensuring an alignment with Marketing team and strategic consistency for the BU. 

We are looking for a person who is open to working in an international team and who has no problem with traveling. 

Take the next step towards your dream career 

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:  

Essential Requirements 

• 3-5 years of experience in similar roles (though junior candidates with a strong willingness to learn will also be considered). 

• Experience in healthcare IT or clinical knowledge is a plus. 

• Proven ability to bring people with different personality profiles together and obtain consensus. 

• Strong organizational skills applied to managing multiple tasks with extensive scope and complexity. 

• Flexible, with the ability to adapt to new challenges and priorities and a demonstrated attitude for continuous learning. 

• Well-developed skills in influencing and motivating others to achieve goals. 

• Very good language skills in English (spoken and written). 

• Excellent interpersonal and communication skills. 

• Solution-oriented. 

We offer you:   

• All the advantages of an established, international company   

• You are part of a first-class, creative and innovative team 

• Complete hardware and software equipment for comfortable working in your home office 

• You have creative leeway and a high degree of influence on your work 

• Flexible working hours and the possibility of working from home 

• The option to attend conferences, training and technology certifications 

• Opportunities for professional growth: Junior candidates are encouraged to apply, with the chance to gradually adopt new skills and responsibilities as they grow into the role. 

• You can actively shape the visions and goals of the product 

We are Dedalus, come join us 

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. 

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. 

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. 

Application closing date: 1st September 2025 

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious. 

Our diversity & inclusion commitment – Dedalus Global 

Life Flows Through Our Software