Human Capital - Lead Manager Operations & Recruitment

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

At PwC, our HC operations primarily focus on managing the employee lifecycle, which entails day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, leave management, employee data management, compliance with labor laws and regulations, and managing employee inquiries and issues. HC operations are also involved in talent development with focus on finding, deploying, and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth.

Our HC workforce enables HR processes and systems to run smoothly in order to efficiently support our workforce.

You will be a primary HC point of contact in the resolution, escalation or routing of inquiries as needed in line with HC protocols and guidelines, as well as be part of a team of problem solvers that help solve complex HC Operations issues from strategy to execution.

Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members’ unique strengths, and managing performance to deliver on the HC function expectations. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Budget Management: Develop and manage the HC function’s budget, ensuring efficient use of resources.
• HC Metrics and Reporting: Analyze HC data and metrics to provide insights and recommendations to senior management.
• Technology Utilization: Leverage HC technologies and systems to improve efficiency and data-driven decision-making.
• Compliance: Ensure compliance with HC related issues and best practices.
• Performance Management: Implement performance appraisal systems and processes to ensure high levels of employee performance and accountability.
• Compensation and Benefits: Develop competitive compensation and benefits plans to attract and retain employees while ensuring cost-effectiveness.
• Strategic Leadership: Develop and implement HC strategies that align with the overall business objectives. Serve as a strategic partner to the executive team.
• Talent Management: Oversee recruitment, onboarding, and retention strategies to attract and retain top talent. Implement succession planning and career development programs.
• Review: Use the review of work as an opportunity to deepen the expertise of team members.
• Conflict Management: Address conflicts or issues, engaging in difficult conversations with team members and the leadership, escalating where appropriate

Education Requirement: An ideal candidate should hold a Master's / BSc(Honours) degree in Management or any similar discipline.

Experience Required:

• The candidate should have a minimum work experience of 8 years in HC function of a large-scale entity.
• Excellent interpersonal, communication, and decision-making skills.
• Ability to work collaboratively across functions.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Partnering, Business Transformation, Career Development, Change Management, Coaching and Feedback, Co-Creation, Communication, Creativity, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Embracing Change, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

August 17, 2025