MX Customer Operations Coordinator-7

Job Overview 

Over the course of six months, a Mexico Operations Coordinator will learn to be responsible for daily communication with our customers and execution of their freight, from the time of pick up through final delivery. Coordinators will work toward a greater understanding of basic market and pricing knowledge, including application in accordance with customer demands.   

Essential Functions  

• Develop relationships with all customer contacts and facilities  

• Accept, build, and schedule all customer shipments, including all pertinent information and documentation  

• Manage daily load board and take responsibility for ensuring that loads are serviced properly  

• Build and maintain respectful relationships with carrier department  

• Ensure loads are tracked and updated in timely manner  

• Identify and communicate (potential) problems to the appropriate parties and provide solutions  

• Update and resolve incidents regularly; manage accessorials objectively while maximizing profit  

• Understand commitments, policies, contracted rates, accessorial schedules, fuel schedules, vendor agreements, KPI’s and challenges for each account 

Do Well, Be Well

• Medical, Dental, Vision, and Life Insurance coverage

• Mental and Nutritional health resources

• Over $2 million invested annually in professional growth and development tools

• Free access to LinkedIn Learning to grow in your profession and gain new skills

• 15 Paid Time Off days first year

• Home office bonus

• 3 paid Community Service Days annually

• Employee´s lead Cultural Inclusive Teams

• Casual Office dress code

• Pet friendly Office

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.