Program Manager, Student Experience Initiatives

Department Summary

The Teaching and Learning Center (TLC) supports UCLA's community of educators in engaging in equity-minded and research-based teaching practices in support of diverse learners, advancing instructional innovation and pedagogical research, and celebrating inclusive excellence in teaching. To realize this mission, the TLC collaborates with instructors, leadership, and various campus partners to champion visionary ideas and forward-thinking initiatives that transform and elevate the teaching enterprise.

Position Summary

Are you a proactive, detail-oriented individual with a passion for supporting teaching and learning initiatives? If so, we encourage you to join our team at Teaching and Learning Center (TLC) as the Program Manager of Student Experience Initiatives (Project Policy Analyst 3).

Reporting to the Director of Assessment of Student and Instructor Experience and the Director of Administrative Operations, the Program Manager will play a crucial role in supporting the TLC’s operational and strategic objectives. This position is integral to advancing the TLC’s mission of enhancing graduate and postdoctoral scholar engagement, faculty and instructor development, and the assessment of instructor and student experiences. The Program Manager is responsible for the comprehensive management and strategic development of UCLA’s Student Experiences of Teaching (SET) survey program. This position ensures the effective administration and delivery of SET surveys each term, routinely collaborates with campus stakeholders to strengthen communication and facilitate critical processes, performs data analysis and reporting, and supports data-informed decision-making. The role also leads efforts to ensure the survey system aligns with institutional goals, accreditation standards, university and unit-level policies and procedures, and educational development initiatives. In addition to SET-related responsibilities, the Program Manager provides programmatic and administrative support for the Senior Survey and other initiatives in the Teaching and Learning Center (TLC). This includes coordinating project timelines, supporting administrative processes, tracking deliverables, and assisting with reporting and documentation to ensure successful execution and alignment with institutional priorities. May be asked to engage in special projects.

Primary Duties Include

• Oversee the effective administration and delivery of SET (Student Experiences of Teaching) surveys each term.
• Collaborate routinely with campus stakeholders to strengthen communication and facilitate critical survey-related processes.
• Conduct data analysis and generate reports to support data-informed decision-making.
• Ensure the survey system aligns with institutional goals, accreditation standards, university and unit-level policies and procedures, and educational development initiatives.
• Provide programmatic and administrative support for the UCLA Senior Survey and other Teaching and Learning Center (TLC) initiatives.
• Coordinate project timelines and support administrative processes.
• Track project deliverables and assist with reporting and documentation to ensure successful execution and alignment with institutional priorities.
  
  

Join Us Today! If you are ready to make a meaningful impact on the educational experience as the Program Analyst at UCLA’s Teaching and Learning Center and contribute to the excellence in education, we want to hear from you! Apply now to be part of a dynamic and growing team.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
  
  

Qualifications

• Minimum 3 years of professional experience in a higher education. (Required)
• Experience with course or program evaluation tools and platforms (e.g., Explorance Blue, Qualtrics, or similar systems). (Required)
• Demonstrated knowledge and understanding of descriptive statistical methods and procedures for analyzing questionnaire responses. (Required)
• Demonstrated proficiency with data analysis software (e.g., SPSS, R, etc.), Microsoft Excel, data management practices, and data visualization tools (e.g., Tableau). (Required)
• Experience with survey tools or platforms (e.g., Qualtrics, Survey Monkey, or similar systems). (Required)
• Excellent communication and stakeholder engagement skills. (Required)
• Experience in creating training content, such as digital materials and/or workshops. (Required)
• Demonstrated ability to analyze and make recommendations and decisions using highly technical information. (Required)
• Familiarity with academic affairs functions and faculty evaluation processes. (Preferred)
• Experience with Interfolio, institutional research practices, or accreditation reporting. (Preferred)
• Knowledge of FERPA, data privacy regulations, and ethical handling of student feedback data. (Preferred)
• Ability to work on campus with the potential for a hybrid schedule with a minimum of three (3) days working on campus. (Required)
  
  

Education, Licenses, Certifications & Personal Affiliations

• Master's Degree Master’s degree and/or equivalent work experience in administrative setting. (Preferred)
  
  

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
  
  

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

99-Policy Covered

Complete Position Description

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