Certified Investigator/ PAHrtners Deaf Services

We are hiring for:

Type:

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

MUST BE FLUENT IN AMERICAN SIGN LANGUAGE.

Pay: $55,000/yr

DUTIES AND RESPONSIBILITIES:

Incident Investigations & Compliance

• Conduct objective and comprehensive investigations of reportable incidents, ensuring compliance with ODP’s Incident Management Bulletin.
• Collect and analyze evidence, including interviews, documentation, and site visits.
• Maintain strict confidentiality and ensure adherence to all regulatory and ethical guidelines.
• Complete and submit final investigation reports within a 20-day timeframe.
• Identify trends in incidents, recommend corrective actions, and support strategies to mitigate risk.
• Collaborate with internal teams, external providers, and regulatory agencies to ensure compliance and best practices.
• Immediately respond to urgent investigations.

Training & Education

• Provide training to staff on incident management, abuse prevention, and compliance procedures.
• Assist in the development and delivery of training materials, workshops, and presentations.
• Keep updated on ODP regulations and adjust training programs accordingly to reflect policy changes.

Audit & Quality Assurance Support

• Assist with internal and external audits, ensuring all investigation-related documentation is accurate, complete, and compliant.
• Support quality assurance initiatives by monitoring trends in incident reports and recommending process improvements.
• Ensure all investigation-related records are properly maintained and accessible for compliance reviews.

Safety & Risk Management

• Participate in monthly Safety Committee meetings and quarterly Incident Management (IM) meetings.
• Work with teams to implement risk-reduction strategies that enhance program safety.

Other Requirements

• Perform other duties as assigned.
• Travel for site visits and training sessions as needed.

SUPERVISORY RESPONSIBILITIES: 

This position has no supervisory responsibilities

MINIMUM QUALIFICATIONS:

• Associate’s or Bachelor’s degree in criminal justice, social work, human services, healthcare administration, or a related field (preferred).
• Minimum of five (5) years of experience in the Intellectual and Developmental Disabilities (IDD) field.
• Prior experience as a Certified Investigator and in Quality Management preferred.
• Must be a Certified Investigator under Pennsylvania’s ODP guidelines or willing to obtain certification upon hire.
• Strong investigative, analytical, and report-writing skills.
• Thorough understanding of ODP Incident Management regulations and compliance requirements.
• Ability to work under strict deadlines while maintaining accuracy and objectivity.
• Excellent interpersonal and communication skills, with the ability to collaborate with diverse stakeholders.
• Proficiency in Microsoft Office Suite and electronic record-keeping systems.
• MUST BE FLUENT IN AMERICAN SIGN LANGUAGE.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.
• Frequent use of standard office equipment, including computers, phones, and other peripherals.
• Ability to lift and carry items within a reasonable weight range, if necessary.
• Regular use of technology and exposure to prolonged periods of screen time.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.