Financial Counselor

Description

Haven Behavioral Hospital of Philadelphia is seeking caring and compassionate people to join our team of devoted healthcare professionals.

Why Haven of Philadelphia?  

Haven Behavioral Hospital of Philadelphia provides inpatient psychiatric stabilization and treatment to adults and older adults experiencing acute symptoms of depression, anxiety, mood swings or psychosis. Services are provided by psychiatrists, nurses, therapists and other professional staff who are dedicated to improving the quality of life of our patients. 

POSITION SUMMARY: A Patient Financial Counselor offers financial advice and assistance to patients regarding medical bills. They are the liaison between patients and their insurance companies; often coordinating payments and answering questions from both parties. Educate patients about payment options and financial assistance.

JOB DUTIES:

• Review daily IP and OP admissions that are private pay.
• Work at a minimum of 20 accounts per day. This includes making at a minimum of 20 phone contacts per day to assist patients with financial alternatives.
• Assist in registering patients or admitting patients when needed.
• Responsible for financially clearing patients at intake or OP registration to obtain cash payment or determine eligibility for various governmental programs.
• Conduct interview with patients and / or family members; educate about payment options and financial assistance.
• Work closely with Case Management (UR) on a daily basis in regards to patient status changes; whether this would include patient type or insurance notification or insurance coverage.
• Records and maintains complete documentation of activities performed on account while in-house
• Participates in data gathering for financial reporting.
• Notifies hospital case management, social services and admission staff of case screening determinations and outcomes via verbal and written communications.
• Calculate and collect cash payments appropriately for all patients.
• Advises self-pay patients of their medical and dental care options available in the community for future follow-up care.
• Set up arrangements / monthly installment plans for patients to payoff balances within the guidelines of collection policy.
• Explains hospital regulations, such as visiting hours, payment of accounts, charges, etc.

Qualifications

QUALIFICATIONS: 

Education:  HS Diploma or Equivalent, Bachelor’s Degree in related field preferred.

Experience:  Six (6) months previous hospital registration, billing and collections, financial counseling, and/or customer service experience preferred; Knowledge of medical insurances (Medicare, HMOs, PPOs, commercial), EMTALA regulations, hospital billing and collection process.

In accordance with the emergency regulation issued by the City of Philadelphia requiring hospital workers to be fully vaccinated, all employees and contractors of Haven Behavioral Hospital of Philadelphia are required to be fully vaccinated with the COVID-19 vaccine.

Haven Behavioral Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.