Job description

At NorthWinds Technology, we are a technology organization that offers a leading solution in the dental insurance industry, working with our Delta Dental dental insurance partners. This modern, cloud-based technology platform is growing quickly with over 10 million lives under contract. Join a dynamic team of IT professionals to provide subject matter expertise by supporting all aspects of training related to our flagship platform, Keyspring. In addition to conducting training sessions for various audiences, this position will develop resources, contribute technical writing for help documents, guides, system text, training courses, and web pages. Equally important to the success of this role is the ability to collaborate with business liaisons, analysts, testers, and developers will ensure effective system navigation support through enhancements.

NorthWinds has the financial backing of three major Delta Dental companies. Our employees like it here, and we know that because our turnover is low and engagement is high. The latest HR analysis on our benefits summarized below show NorthWinds in the 85-90th percentile for our overall Total Rewards package.

Short- and Long-term disability insurance
Health Savings, Flexible Spending and Dependent Care Accounts
Competitive base salary
Short Term Incentive compensation
401(k) with 100% Employer match for the first 6% of income contributed (pre-tax or Roth)
Profit sharing with discretionary contribution based on successful prior year results of NorthWinds (pre-tax)

We encourage owning your work life balance with a rich PTO allotment that includes accrued time, floating holidays, company holidays and time off for volunteering/community work. We don’t just provide it; we encourage you to take it.

This is a unique position that will have subject matter expertise and focus on the delivery of training on our claims functionality of our solution. Prior experience working with dental claims would be strongly preferred for this visible role within NorthWinds and within our client partners. Additionally, this role will work with our Cornerstone LMS system and partner with various teams and departments to develop and deliver best in class training to ensure clients are prepared for utilizing our platform. This role requires strong business acumen, strong facilitation and communication skills, and time management and problem solving skills. If you are motivated by the opportunity to partner with various teams to develop and provide best in class claims training, this role is for you, apply for this exciting opportunity today.

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