Job description

🚀 The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

💗Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here.

🌍 Location: London with flexibility to support across various locations in central London.

🌼 Salary & Benefits: £20 p/h + commission. See more on our benefits here.

🌱 Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

🔮The Piercer Mission:

As a leader in your craft, you’ll be the friendly face our customers rely on to bring their piercing dreams to life with skill, creativity, and genuine care. Moving between our London stores, you’ll provide consistent, heartfelt support wherever you’re needed, helping us create meaningful experiences and grow a welcoming community for all piercing lovers.

This is a 27-hour (Wed-Sun) flexible contract designed to provide sickness & holiday cover and support across all our London stores. You will be contacted each morning by an Area Manager to confirm the location where your assistance is needed for that day.

⭐ How you'll drive success:

As a leader in your craft, you’ll consistently deliver an experience aligned with our experiential retail pillars - Community & Connection, Memorable Moments and Inspiration & Innovation
You’ll inspire our community with styling advice, executing precise and aesthetically pleasing piercings - all with a meticulous eye for detail and a genuine love for what you do
You’ll be the heartbeat of the customer experience. From the moment someone walks through the door, you’ll lead with warmth, confidence and authenticity to create a lasting, meaningful connection with every customer
Shine as a leader on the shop floor, sharing your piercing expertise and passion with both customers and your team, inspiring trust and elevating the energy around you
Hold space with care and compassion, especially during more emotional or sensitive moments
Champion safety and excellence, taking full ownership of the cleanliness and hygiene of your studio, while proactively managing and maintaining piercing supplies to the highest standard

🎉 What you'll need to thrive:

You are flexible, adaptable and happy to support different London stores on short notice as needed.
This role is suitable for any Piercers with at least 1.5 years experience in a studio looking for that next step in their journey
A values champion and brand ambassador, our values resonate deeply with you
You radiate positivity & enthusiasm and inspire the people around you
You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
You’re able to stay grounded during more difficult and sensitive interactions, always leading with empathy

💛 What we do for you:

Your artistry is celebrated, your growth is championed and your impact is limitless
Our studios are fully disposable and stocked with high-quality tools from top suppliers like Probodyart and Stiletto - prioritising safety, precision and professionalism in every piercing
We’re a growing brand committed to continuous learning. We work to APP standards, offer ongoing education for our Piercers and value your expertise as part of our ever-evolving journey

✨ The Interview Process and Candidate Experience

Portfolio Approval - one of our Piercer Mentors will review your portfolio
Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
Interview with Store Manager - a 30 min video call for you to meet your Store Manager and discuss your skill-set and experience for the role
In-Store Technical Interview - you'll meet one of our Piercer Mentors for a Studio Set-Up & Piercing Demo

💟 Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.