Job description

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

This role will help support the ongoing growth as the North American team selling our products to our network of distributors & retailers, the Sales team is responsible for retaining & growing our business & being the face of our brand. The Sales Coordinator is a key role to support & maintain relationships with our wholesale customers & make sure all shipments are ready for collection.

You'll be:

Building solid, positive relationships & maximizing revenue opportunities
Entering orders & managing back-orders for North American Sales team, ensuring all are accurately input
Checking stock availability & allocation across different warehouses & origins
Sending order confirmations & advising stock availability
Providing regular updates to customers on their order & back-order status
Working closely alongside the internal teams to ensure orders are shipped accurately, punctually & according to customer requirements
Liaising with credit control on payments
Managing sample requests from customers, agents and Regional Sales Managers, checking availability across different warehouses
Supporting the Sales team with any other administrative tasks as & when required
Answering incoming sales calls & responding to all communication
Ensuring customer information is updated and maintained on internal systems
Helping to train/guide new team members when required
Raising Credits & Proformas
Raising new customer accounts
Raising returns for the warehouse to receive orders back into the system
Arrange collections where necessary
Dealing with general warehouse queries
Supporting product launches where necessary & sharing relevant information to retailers

You'll have:

Excellent oral and written communication skills
Ability to speak French (strong asset but not required)
1-2 years’ experience in an administration role
Excellent IT skills Excel, Power Point, Microsoft. Power Bi & SAP literate but not compulsory as training will be provided
Order processing & shipping - attention to detail key
Time management – Managing own workload & tasks
Experience in building & maintaining internal & external relationships
Able to work in a high pressure fast-paced environment
Highly organized with an ability to manage multiple priorities under pressure
Positive & flexible team player
Takes ownership & deadlines focused
Highly driven, positive & can-do attitude
A true love and appreciation of the Jellycat brand
Ability to have fun & smile with the team

Our Perks & Benefits:

Discretionary Bonus - All employees are eligible for a discretionary annual bonus based on the success of the company.
Paid Time Off (PTO) - Jellycat offers up to 30 days of combined vacation and sick time at the start of each calendar year.
Regular Social & Team Events - We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team.

Compensation: