Offer summary

Qualifications:

Minimum 5 years of experience in operations or project management, preferably in growth marketing or sales., Proficiency in Google Sheets, Excel, and HubSpot for data management and reporting., Strong organizational skills with high attention to detail and proactive problem-solving abilities., Excellent communication skills in English, both written and verbal, for engaging with stakeholders..

Key responsibilities:

Manage end-to-end project tracking and ensure timely completion of tasks.

Develop and optimize project management tools to monitor progress.

Collaborate with the marketing team to gather insights and escalate issues.

Support operational initiatives and communicate updates to stakeholders.

Job description

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

The HelloConnect Project Operations & Management Lead will support the operational efficiency and daily execution of projects across the Partnerships & Business Development team. This role is focused on day-to-day project management, task oversight, and data operations. The PM will support internal stakeholders through consistent and accurate execution of workflows, communication follow-ups, preventing and handling escalations, and tracking deliverables. Attention to detail, speed, accountability, and adherence to evolving expectations are essential.

Key Responsibilities

Manage and own end-to-end project tracking across initiatives, ensuring timely and accurate completion of assigned tasks including QA where needed.
Develop, maintain, and optimize project management tools (e.g., Google Sheets, HubSpot, etc.) to assign tasks, track updates, and monitor progress.
Collaborate closely with the HelloConnect Marketing Team Lead to gather performance insights, escalate project issues, manage bandwidths, and surface potential opportunities for improvement across key workstreams.
Utilize project performance insights to produce comprehensive reports and identify workflow enhancements.
Support the Operations team with strategic initiatives, ad hoc task execution, and evolving needs within scope to ensure seamless day-to-day operations.
Provide clear, timely communication on task progress, blockers, and status updates to ensure alignment with HelloConnect and internal stakeholders.
Help streamline task management by identifying repetitive requests that can be templatized or automated.

Skills and Preferred Qualifications

5+ years of experience in operations/ project management in a leadership capacity (preferably in a growth marketing or partnerships/sales team setting).
Strong proficiency in Google Sheets, Excel, and HubSpot; comfort working with structured data and reports.
Highly organized with strong attention to detail and a proactive approach to problem-solving.
Excellent written and verbal English communication and presentation skills for both business and technical stakeholders.
Ability to identify performance gaps or escalation points and communicate them effectively and professionally.
Self-starter capable of working independently and autonomously while maintaining alignment with a cross-functional team.
Ability to follow SOPs, expected SLAs, and independently troubleshoot issues or blockers.
Exceptional attention to detail with a focus on accuracy, consistency, and a proactive approach to supporting team needs and evolving priorities.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

#hcindexed

Required profile