Offer summary

Qualifications:

At least 4 years of experience in EA, operations management, or Chief of Staff roles., Experience managing or mentoring professionals for 1-2 years., Proficiency with tools like Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook., Strong communication skills in English, both written and spoken..

Key responsibilities:

Manage and mentor a remote team of Executive Partners.

Ensure task quality, client satisfaction, and team performance.

Lead client onboarding and maintain internal systems and reports.

Address operational issues and support process improvements.

Job description

This is a pivotal leadership role responsible for scaling remote team operations, driving delivery quality, and owning client success in a fast-paced startup environment.

You are someone who:
Has scaled a startup or delegation service from early-stage to Series A
Previously managed EAs or worked in a (tech and VC-focused) similar
agency/BPO environment
Brings strong operational instincts and thrives in chaos, speed, and ambiguity
Operations Manager Hiring Brief
Loves systems, but can operate without them when needed
Has coached others, flagged risks early, and taken full ownership of outcomes
Is comfortable being both strategic and hands-on
Bonus: Youʼve worked as a tech-savvy EA and know what great service feels like

Core Responsibilities
Manage and mentor a remote team of Executive Partners (EPs)
Own task quality, client satisfaction, and daily team performance
Shadow EPs and coach them to level up
Resolve operational and performance issues swiftly
Lead client onboarding and relationship management
Build internal systems and collaborate cross-functionally with training and
partnerships
Maintain tracking tools, reports, and dashboards for visibility and metrics

Must-Have Requirement

4 years in EA, Ops Manager, or Chief of Staff-type roles
1-2 years mentoring or managing professionals
Proven stakeholder or client-facing experience
xperience with Google Workspace, Notion, Slack, Zapier, Hubspot, Outlook
High autonomy, self-managed, and outcome-driven
Fluent, assertive, and proactive in English (written & spoken)
Experienced in async, remote team environments

Nice-to-Haves

EA Coaching: Youʼll mentor and support a growing EP team
Onboarding & Training: Helps with faster EP ramp-up and delivery
Process Improvement: Supports scale and system building
Conflict Resolution: Manage client escalations diplomatically
Agency/BPO Background: Familiar with high-accountability delivery models

Required profile