Team Leader

Team Leader Operations - LM08DE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

The Texas Staff Legal Office is seeking an Office Team Leader to oversee a seven (7) person team of legal professionals. This dynamic team is comprised of Legal Assistants and Clerical support staff. Our selected candidate shall ensure organizational and jurisdictional compliance with all deliverables, accuracy in the data input and quality of performance. They will seek to improve existing processes for greater efficiency. Additionally, the Office Team Leader shall ensure the alignment of resources along with quality assurance checks for the Claims Staff Legal office. Our Staff Legal Office team supports a diverse group of talented in-house Staff Attorneys practicing in Texas. We strive to deliver excellent customer service to our internal customers and external partners. While this position is a remote position, the selected candidate must be locally available and may be expected to go into the office once per week and on some occasions for specific events to be onsite at our Texas office as needed.  

Key responsibilities of this role are as follows:

• Train, coach and develop staff to enable optimal job performance and 
   the achievement of individual and professional goals
• Ensure and monitor appropriate levels of productivity of the team
• Provide direction, guidance, and training to new staff members
• Evaluate, acknowledge, and manage performance of support staff
• Ensure organizational and jurisdictional compliance with all required 
   turnaround times, accuracy in the data input and quality of 
   performance. 
• Collect, analyze and report out on metrics relative to direct reports of 
   OTL and the TX SLO office as a whole. 
• Conduct quality assurance checks in the TX SLO staff law office and 
   monitor the number of requests for re-scan and/or for originals, 
   escalating any concerns to appropriate parties. 
• Undertake significant training and serve as a ATO/Passport technology 
   application subject matter expert to assist in particular 
   functions/administrative tasks and projects assigned to Operations 
• Assist team with requests for assistance including but not limited 
   enhanced transcription services, the expanded use of OneDrive, 
   SharePoint; and other Staff Legal tools.
• Demonstrate strong written and verbal communication skills, lead 
   meetings and engage the team
• Ensure organizational and jurisdictional compliance with all required 
   deadlines, accuracy in the data input and quality of performance.
• Create and support an environment that supports diversity, equity and 
   inclusion, teamwork, ethics, and our work environment value
• Improve on processes for greater efficiency and better work product 
• Demonstrate ability to be adaptable in a changing environment with 
   shifting priorities
• Deliver ad hoc training on our litigation management program, and serve 
   as a subject matter expert to assist in the team
• Provide team support with requests for assistance with vendors
• Effectively allocate staff resources thru staff alignment in support of optimal

legal support needs.
• Manage departmental expenses
• Assist with recruitment and hiring of new support staff as needed
• Support company initiatives including fostering a positive company 
   culture.

QUALIFICATIONS:
• Minimum of 5 years of experience in a law firm or legal department 
   experience with Auto and General Liability matters.   Workers’ 
   compensation experience is a plus.
• Previous management experience is preferred, which may include direct 
   team oversight, project work and/or training/mentoring experience.
• Know and understand the document management process business 
   requirements for inbound documents and scanning, maintenance of 
   templates, and outbound documents
• Working knowledge of the Texas Tort  laws and/or court systems. WC 
   knowledge is a plus.
• Detail oriented with strong organization, prioritization, and analytical 
   skills
• College degree or equivalent work experience
• Team-player with positive outlook and collaborative work style
• Demonstrated ability to communicate complex information in a 
  mentoring/training situation
• Demonstrated thought leadership with the ability to influence positive 
   outcomes
• Strong computer proficiency with MS Office, MS Teams and other case 
   management software

• This position will have a remote work arrangement, with the expectation of

  coming into the Houston office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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