Offer summary

Qualifications:

Bachelor's degree or higher in a relevant field., At least 8 years of experience in SaaS implementation environments., Minimum of 3 years of leadership experience managing teams in SaaS or related systems., Proven track record leading successful SaaS implementations, preferably with PMP certification..

Key responsibilities:

Lead and execute large-scale client implementations, managing all implementation stages.

Enable, train, and coach team members to ensure high performance and client satisfaction.

Collaborate with cross-functional teams to monitor progress, manage risks, and optimize processes.

Build strong relationships with clients and stakeholders, including C-level executives.

Job description

Implementation Leader, AMS
Bring new systems to life.

re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:

Focus on personal and career development.
Competitive salary, benefits, and other forms of compensation.
Fresh approaches to using familiar skill sets and areas of expertise.
Caring, capable leaders.
Thriving culture powered by hybrid and remote team members.
Our vision: Provide powerful solutions that help our non-profit clients improve the world.
Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life…

Execute on-time delivery of large scale and strategic client implementations while leading your team to successfully manage all stages of the implementation cycle, including discovery process review, data migration, configuration, testing, integrations, and deployment for our SaaS solutions for Association clients.
Enable, train, and coach a world-class team to meet organizational objectives, achieve high client satisfaction ratings, and drive best practices.
Partner with leaders of cross-functional teams to provide visibility into progress, risks, budgets, and metrics including acting on course corrections, offering innovative solutions, and creating repeatable efficiencies.

This role: You will be successful in this role if you…

BA/BS degree a minimum of 8 years’ experience in a SaaS implementation environment with 3+ years of demonstrated leadership experience working with AMS, ERP, CRM, or similar systems engagements.
Proven track record leading SaaS implementations. PMP Certification or equivalent is strongly desired.
Skilled at enabling teams to meet organizational objectives and achieve high client satisfaction ratings.
Have an aptitude for developing software expertise, managing people, and building relationships with happy clients. Exhibit a strong EQ and positive executive presence, having worked with C-level decision makers to align with their organizational priorities and manage client escalations.
Take initiative in driving process improvement, efficiency, quality, and positive client experience in a growing organization.

Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.

Compensation
$95,000 - $130,000 USD Annually
This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.
Benefits

20 days of PTO + 12 paid holidays
Medical, Dental, Vision Insurance
Pet Insurance Discount
401(K) Retirement Plan with company contribution
Collaborative, high-energy work environment
Hybrid/Remote first workplace

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