Senior IT Technician

Job Description: 

THE COMPANY

4GL Solutions is a software company that has been in business since 1984 and specializes in the development and distribution of ERP software for Steel Service Centers in North America and Internationally. The rapid growth of this company has led to several key positions opening. We are seeking bright, motivated individuals to fill these positions and become part of our team of experts.

THE POSITION

You bring deep hands‑on expertise and a knack for spotting smarter ways to run our servers, cloud, and ERP platform. Day to day, you’ll monitor internal and customer servers, manage OCI resources, and roll out ERP updates. You thrive on variety, learn fast, and inject proven ideas from past roles to refine existing procedures and introduce new ones we haven’t even imagined.

Reporting to the R&D Manager, you’ll partner with our Systems Administrator and Support team to scale the company and serve our growing customer base.

Due to the nature of this position and updating customers, after-hours support will be required based on business needs.

This is a fully remote position with optional monthly/quarterly meetings at our Markham, ON office. Applicants must be located within North America.

JOB RESPONSIBILITIES

• Monitoring servers (internal and customer)

• Diagnosing and resolving server issues

• Creating and managing Oracle cloud instances

• Creating and managing Oracle cloud VPN tunnels

• Performing updates of our ERP application, SM3, on customer servers

• Creating documentation for internal technical procedures

• Provide technical assistance for our support team (i.e. help troubleshoot customer technical issues)

• Knowledge-share with other team members

• Assess current procedures and suggest improvements

• Drive automation of processes

JOB QUALIFICATIONS

• College or University degree in an IT related field, as well as 6+ years in production Linux/cloud operations

• 2+ years of cloud experience (Oracle Cloud a plus)

• Experience installing, configuring, and maintaining RHEL 7 and 9 servers

• Experience with Bash and Python scripting a plus

• Skilled in producing technical documentation for internal technical procedures

• Collaborative mindset, enjoy knowledge-sharing with others

• Strong troubleshooting skills

• Strong communication skills

• Able to work in a small team

#LI-PP1

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.