Process Automation Specialist

Role Summary: 

We’re looking for a proactive, motivated, and tech-savvy developer to join our global remote team. This role is critical to improving our processes, automating workflows, and integrating systems across the firm. You’ll work cross-functionally with teams in Sales, Recruiting, Client Delivery, and Operations, helping us scale by reducing manual work and implementing smarter tools.

You’ll lead efforts in system integration, API implementation, workflow optimization, and automation, while supporting our evolving tech stack. The ideal candidate is a proactive problem-solver who knows how to apply technology to solve complex workflow and business pain points. This is a high-impact role with long-term visibility, firmwide influence, and room for growth.

About Our Company: 

We are a growing BPO (Business Process Outsourcing) company that's redefining how businesses operate. Our culture is deeply rooted in being tech-forward and savvy, constantly leveraging the latest innovations to deliver exceptional results for our clients. 

Key Responsibilities:

• Process Optimization: Analyze existing workflows, identify inefficiencies, and implement automation or tech solutions to improve performance.
• Tech Stack Management: Evaluate, configure, and maintain tools such as CRMs, marketing and data enrichment platforms to ensure seamless integration and usability.
• System Integration: Connect various tools and platforms using APIs and integration tools like Zapier, Make, or similar.
• API & Automation Development: Develop scripts or use low-code/no-code tools to automate tasks and data transfers.
• Data Analysis & Reporting: Build and maintain dashboards, analyze KPIs, and provide actionable business insights.
• Technical Support: Act as a technical troubleshooting resource across teams.
• Innovation & AI Application: Recommend and apply AI tools and automation to solve operational challenges and enhance workflows.
• Cross-Team Collaboration: Communicate effectively with both technical and non-technical teams in a global environment

Qualifications:        

• 5–8 years of experience in business operations, sales/marketing support, or similar tech-enabled roles.
• Strong background in Python, Java, APIs, and web scraping tools.
• Experience using integration platforms like Zapier, Make, or similar.
• Proven technical aptitude and interest in discovering new software and automation tools.
• Strong data skills – analyzing trends, building dashboards, generating reports.
• Excellent written and verbal English communication.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with CRMs, marketing automation, and project management tools.
• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Self-starter attitude with the ability to thrive in a team-oriented remote environment

What We Offer: 

• Competitive Pay and Benefits 
• Work with cutting-edge sales technology and help shape our evolving tech stack
• Thrive in a fast-paced, supportive global remote team with real work-life balance
• Join a culture that values your contributions and gives you the tools to succeed
• Play a key role in sales operations—your impact on company growth will be visible
• Be part of an innovative team that constantly learns, adapts, and tackles new challenges

(Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.)

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