Dealer Relationship Manager

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the role:
AccuTrade is looking for a proactive and self motivated individual for our AccuTrade Performance Management team. This individual must love working with people, building relationships and be driven by creating success for our dealer partners. Must have a proven track record of leading a used vehicle department, with verifiable and proven results.

The following will be just a few of the responsibilities that will be assigned:

• 25-50% travel required

• Drive adoption of the AccuTrade appraisal platform throughout the dealer operations (e.g. sales, used car operations, service)

• Owns dealer retention for our customer portfolio

• Ongoing tracking of cancellations, with a clear understanding of the lead drivers of any cancellations that are submitted, and tracking results of conversations when contacted regarding reason(s) for cancellation(s). 

• Share best practices with dealers around in-store implementation

• Interact with senior dealership decision makers to provide an overview of the platform performance

• Drive performance through our reporting and dealership execution of the AccuTrade tool by rooftop. 

• Serving as a subject matter expert and point of contact for AccuTrade end-to-end processes.

• Acting as “voice of the Dealer” to ensure internal needs are met in order to continue to generate revenue on an ongoing basis, working with the product team to identify and prioritize dealer needs.

• Connecting the dots from post-sale product performance into presale onboarding to close this loop, improving the handoff from Pre-Sale through Post-Sale.

• Ownership of AccuTrade Post-Sale performance reporting and using it to improve the value that we bring to our dealers through quantifiable data and analytics.

• Optimization of sales and operational efficiency through innovative thinking, process improvement, system enhancements, and best practices sharing throughout the organization.

• Assist in-person with critical/high impact/key accounts that require additional resources, as needed.

Required experience:

• Deep understanding of the vehicle remarketing value chain

• 8+ years of in-store experience in relevant roles such as used car manager / director; finance manager, general sales manager

• Deep understanding of auto dealership change management, and ability to initiate behavioral change with our clients

• Ideally prior experience in automotive software, focused on vehicle remarketing

• Proficiency with remote collaboration software such as Google Suite, Zoom, Slack

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.