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Junior Consultant: Dynamics 365 Customer Engagement

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

Experience designing and implementing Dynamics 365 Customer Engagement solutions, especially in Cloud/Online environments., Strong knowledge of Sales, Customer Service, and Customer Insights modules, with bonus points for Omnichannel/Contact Centre exposure., Skilled in configuring and customizing Dynamics 365, including workflows, business rules, and custom entities., Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) and a relevant degree are preferred..

Key responsibilities:

  • Assist clients in implementing and supporting Dynamics 365 Customer Engagement solutions.
  • Design, configure, and customize solutions to meet client needs using industry best practices.
  • Manage project timelines and deliverables to ensure timely completion.
  • Provide ongoing support and stay updated on Dynamics 365 features.

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Transparity
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Job description

Who we're looking for
Transparity is a fast-growing IT company focusing on Microsoft Cloud based solutions.  Our culture has an enviable reputation in the industry which we work hard to maintain.  We are focused on creating an inclusive environment where our employees thrive based upon integrity, strong work ethic, a one-team ethos, desire to learn and develop and a commitment to deliver unwavering service excellence to our customers, vendors and partners.  Therefore, first and foremost we recruit with our cultural fit in mind. 

The Junior Consultant will assist clients in implementing Dynamics 365 Customer Engagement solutions and supporting their existing deployments.  They will work within the Transparity Dynamics team to assist in project implementations as well as handle support requests.
What you'll be delivering
  • Understand client business processes and requirements, and recommend solutions based on Dynamics 365 Customer Engagement capabilities.
  • Design, configure, and customise Dynamics 365 Customer Engagement solutions to meet client needs, using best practices and industry standards.
  • Customer Engagement solutions include, but are not limited to, Dynamics 365 Sales, Marketing & Customer Service workloads.
  • Manage project timelines and deliverables, ensuring timely completion of project tasks and milestones.
  • Provide ongoing support to clients, addressing any issues or queries related to Dynamics 365 applications.
  • Stay up-to-date with the latest Dynamics 365 Customer Engagement capabilities and features, and recommend enhancements to clients where appropriate.
  • Actively participate in knowledge sharing and contribute to the development of best practices, tools, and methodologies.
We think you'll be successful in this role if you have some of the following
  • Proven experience designing and implementing Dynamics 365 Customer Engagement solutions, especially in Cloud/Online environments.
  • Strong knowledge of Sales, Customer Service, and Customer Insights modules, with bonus points for Omnichannel/Contact Centre exposure.
  • Skilled in configuring and customizing Dynamics 365, including workflows, business rules, and custom entities.
  • Familiarity with Power Apps (modular and canvas-based) and Azure DevOps is a plus.
  • Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
  • Solid grasp of project management methodologies (Agile and Waterfall) and the ability to juggle multiple projects.
  • Microsoft certifications (e.g., Dynamics 365 Functional Consultant Associate) and a degree in a relevant field are preferred.
What we'll offer in return
In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey: 
  • To work at a 3* World Class Best Company
  • Flexibility over where you work with our Winning from Anywhere® approach 
  • 25 days holiday 
  • Home working allowance paid monthly 
  • Winning from Anywhere® allowance to help your set up at home 
  • 24/7 GP at hand 
  • Immediate 24/7 access to an Employee Assistance Programme 
  • We’ll support you when you’re not well with our Company sick pay scheme 
  • 4x base salary life assurance
  • Private health insurance after a successful year’s service 
  • Enhanced parental pay and leave, supporting you with those precious life moments 
  • Access to the Perkbox platform to help make your money go further 
  • Cyclescheme 
  • Electric car scheme 
  • And many more! 
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees.  We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms.  The diversity in our team is what helps our business work so well.   
 
To find out more about our disability commitment please contact People & Culture or ask during the interview. 
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About us
We do Microsoft Cloud and we're dedicated to delivering Transformation, Partnership, and Clarity.

But what truly differentiates us is our firm commitment to our culture. It's the foundation of our success, enabling us to attract and retain outstanding talent.

Our ethos is clear: we're here to be part of the solution, not the problem. Ethics and integrity are the driving forces behind everything we do at Transparity. We recognise our role as a business and have aligned ourselves with the UN Sustainability Goals, striving to create a better and more sustainable future for all. From environmental sustainability to fostering diversity, promoting digital skills, supporting apprenticeships, driving innovation, and giving back to our community, we're dedicated to making a positive impact.

And we're proud to say we're a carbon-neutral organisation.

As the leading Microsoft partner in the UK, we boast an unparalleled understanding of Microsoft's Cloud solutions. With 6 Microsoft Partner Solution Designations, 16 Advanced Specialisations, a team of 200 onshore Microsoft Experts, Azure Expert MSP status, inclusion in the MISA inner circle, and MXDR certification for our 24x7 SOC, we're equipped to drive digital transformation outcomes on the world's most trusted and comprehensive cloud platform.

Do you want to join our journey? Are you our next member of #TeamTransparity?

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cloud ComputingProject ManagementMicrosoft Dynamics 365Customer EngagementMicrosoft Power PlatformBusiness LawSystem ConfigurationMicrosoft Dynamics 365Azure DevOpsProcess ManagementCustomer AnalysisCall Center Experience

Other Skills

  • Customer Service
  • Sales
  • Time Management
  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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