Student Support Services Case Manager

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY:

Reporting to the Director of the CARE Team, the Student Support Services Case Manager supports student’s personal and academic success, and serves as a key leader in facilitating student access to social services options, campus support and/or community resources. The Student Support Services Case Manager works closely with students, faculty, and staff promoting a collaborative and solution-focused approach. This position assesses student concerns, identifies appropriate support options, develops and implements holistic individual care plans for students in need, and advises students. The Student Support Services Case Manager advocates and coordinates with campus and community partners to ensure the delivery of services, and manages community-wide outreach and support, and educational programs and services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides leadership in case management and social services to support students experiencing housing insecurity, financial hardship, food insecurity, domestic violence, and other complex personal challenges.

• Develops individualized case management plans to connect students with services and supports that meet their academic, emotional, social, and basic needs.

• Advises students, families, faculty, and staff about how policy interacts with each individual’s presenting circumstances, applying comprehensive knowledge of University policy including State and Federal guidelines.

• Assists with the facilitation of weekly Student Care Team meetings and assume responsibility in the absence of the Director.

• Addresses and manages student concerns, coordinate referrals to mental health services, community-based agencies, public assistance programs, and on/off-campus resources.

• Manages the Red Hawk Fellows (RHF) Program and collaborate with donors to deliver educational programming and support services for emancipated youth, former foster care students, and independent students.

• Assists with CARE Team interventions by responding to reports of students of concern and implementing coordinated care plans to address crises and connect to support.

• Guides independent students in accessing and utilizing community resources effectively.

• Provides aid to students seeking social services, including housing support (e.g., Section 8 vouchers), rental assistance, and enrollment in SNAP.

• Establishes and maintains collaborative relationships with community organizations and social service agencies to expand support networks and service access.

• Collaborates with and coordinate campus services such as Financial Aid, Red Hawk Pantry, Rocky’s Closet, Residence Life among others to enhance student support.

• Counsels and advises students experiencing distress or exhibiting behaviors that may pose a risk to themselves or others, facilitating appropriate interventions and referrals.

• Collaborates with the Office of Admissions and high school counselors to identify and recruit eligible participants for the Red Hawk Fellows Program.

• Engages with donors, community stakeholders, and development professionals to cultivate financial and programmatic support.

• Coordinates and delivers educational programs and community engagement events.

• Manages budget, analyze participation data, and report outcomes of program success.

• Supervises graduate student(s) studying social work, counseling, or related degrees.

• Assists the Office of the Dean of Students team with ad hoc projects.

• Performs other duties as assigned.

• Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Master’s Degree from an accredited college or University in Counseling, Social Work, Public Health, Psychology, or a related field.

• A minimum of three years of relevant full-time professional experience in a related field.

• Experience securing New Jersey social services support for individuals managing housing and/or food insecurity among other basic needs.

• Demonstrated understanding of foster care, social services and community resources.

• Experience in crisis intervention, advocacy, referrals, on and off campus coordination of services, problem-solving to support individuals impacted by life events.

• Experience handling confidential and sensitive information and complex situations with diplomacy while exercising excellent judgment.

• Ability to work evenings, weekends and occasional holidays as needed.

PREFERRED:

• Current knowledge and experience applying best practices within legal or procedural regulations to address student needs with appropriate documentation.

• Experience developing and delivering programs, and/or educational presentations.

• Superior critical thinking, organization and collaboration skills with the ability to multi-task and work in a fast-paced team environment.

• Understanding of higher education, case management and behavioral intervention strategies.

PROCEDURE FOR CANDIDACY

Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

Salary Range

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/   

Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s relevant work experience, education, skills, and internal equity, when extending an offer.

Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions. 

Department

Position Type

Contact Information:

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

Inclusion Statement

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at 
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/

Title IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities.  The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/