Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client. We implement a Data Analysis Process that includes inspecting, cleansing, transforming, and modelling data with the end-goal of discovering useful information, informing conclusions, and relevant information to support your decision-making. Your business cannot afford not to engage with us, allowing our data analysis to play a role in making your business decisions more scientific and helping your business achieve effective operation. Blue Pearl’s team of experts include BI strategists, BI analysts, Data Warehouse Architects, Data Scientists, Implementation and Development experts. With the use of BI, Analytics and Big Data, we effectively partner with our customers on their mission to achieve a competitive business advantage and real ROI from the structured information we collect.

Job description

Responsibilities

· Conduct user research to gain a deep understanding of customer needs and behaviors

Design end-to-end experience journeys that meet customer needs and business goals
Write user stories and acceptance criteria to inform product development
Design and plan user testing to validate design decisions
Collaborate with cross-functional teams to ensure design solutions meet business and technical requirements
Develop and maintain design documentation and design systems
Enable and coach teams on the practice of service design

Requirements

Skills:

· Strong understanding of human-centered design principles and design thinking

Excellent communication and collaboration skills
Ability to work in a fast-paced environment and prioritize multiple projects
Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite or similar
Experience with user research methods and analysis
Strong problem-solving skills and attention to detail

Experience level:

9-12 years experience in the role of Service Designer

Duration: 27 weeks

Travel : Middle East ;Yes (occassional travel for key events like a workshop)

Work model : Hybrid

Salary: 0

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