Supervisor, Service

Supervisor, Service
Weir Minerals
Ghana
Onsite


Purpose of Role: Customer satisfaction comes from strong relationships and delivering superior field service support to customers. The Supervisor, Service bridges the responsibility between the OE Sales function and our Aftermarket support on the field. Understanding where the critical pain point of a customer is and going the innovative process of identifying and fixing the problem.


Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.


An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.


Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.


Key Responsibilities:

• Responsible for Service Centre budgets and working capital 
• Ensure invoices targets are achieved   
• Ensure WMA policies and procedures are adhered to in the Service Centre  
• Control of documentation and record keeping 
• Improve the Service Centre to meet Weir group standards 
• To actively seek and bring in new business to the Service Centre with WMA guidelines   
• Maintain quality and standards within the Service Centre  
• Offer new products and value adding to contract 
• Provide technical support to both internal and external clients  
• To ensure all work is of a high quality and standard 
• Assist in sustaining lean management through auditing  
• Develop, maintain and improve all processes 
• Optimise and set up programs to improve equipment effectiveness 
• Manage the Service Centre staff 
• Spares forecast  
• Continuous improvements in Lean and Kaizans  
• Ensure adherence to all HSE and housekeeping requirements at the branch  
• Adhere to Duty of Care Policy.

Job Knowledge/Education and Qualifications: Mechanical Engineer, BSc

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.


For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.


Compensation: (Where compensation on the job posting is required)


Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.


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