Offer summary

Qualifications:

Bachelor's degree preferred, with certifications like AIC, CPCU, or ARM advantageous., At least six years of related experience, including claims management and auditing., Strong knowledge of claims management practices, quality, and auditing processes., Excellent communication, organizational, and leadership skills, with proficiency in Microsoft Office..

Key responsibilities:

Participate in quality audits and review department files.

Assist in updating and developing training programs and materials.

Conduct coaching, mentoring, and training sessions for colleagues.

Present audit results and collaborate on quality initiatives across teams.

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Total Performance Coach

PRIMARY PURPOSE: To assist department management on identifying and interpreting trends, areas of concern and opportunities by participating in the audit process and collaborating with department management.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Participates in the quality program including local office file audits using the Compass tool.
Assists in modifying, revising, and updating the content of existing training programs.
Participates in colleague coaching, mentoring and group training as needed.
Presents audit results to local, regional and national management as requested.
Assists total performance management team in coordinating and implementing Sedgwick business unit (SBU) and national quality initiatives at the local and/or SBU level.
Collaborates with internal training team on instructional design, development and certification of effective training programs.
Evaluates the department’s existing training and educational programs and provides feedback on ways to enhance or replace existing programs.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or Associate in Risk Managementor (ARM) certifications preferred.

Experience

Six (6) years of related experience or equivalent combination of education and experience required. Three (3) years of claims management experience at an advanced technical level, two (2) years of auditing experience and two (2) years of service with the company preferred.

Skills & Knowledge

Thorough knowledge of claims management practices and procedures
Strong understanding of quality and auditing process
Ability to link content and delivery of cross-functional subjects
Ability to manage multiple projects and set priorities
Excellent oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Proven leadership/motivational skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $58,000 - $60,000 annual salary. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.