Business Intelligence & Survey Analyst

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

The Business Intelligence and Survey Analyst is responsible for university-wide survey administration and collaborates closely with the Director of Institutional Research and Effectiveness to design and maintain high-impact data visualization tools. This role leads survey strategy development, partners with academic and administrative stakeholders, and leverages advanced Power BI skills to deliver dashboards that inform strategic decisions. This position plays a pivotal role in advancing a data-informed institutional culture aligned with university priorities and evolving needs.

This position is a remote position. Eligible remote locations in the following states: Alabama, Arizona, Georgia, Idaho, Indiana, Massachusetts, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin.

The hiring range for this position is $59,500-$81,800 annually. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

TYPE OF SUPERVISION:

Receive direction from the Director, Institutional Research & Effectiveness.

• Direction – indicates that the incumbent attains specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

University Survey Strategy and Oversight

• Support and advance the transition of a legacy survey platform to a new enterprise survey solution, coordinating with academic, administrative, and technical stakeholders to ensure smooth migration and alignment with institutional needs

• Lead the development, design, and execution of institutional surveys in collaboration with academic and administrative leaders
• Maintain the university-wide survey calendar, ensuring optimal timing, coordination, and minimal survey fatigue
• Consult with stakeholders to align survey design with strategic initiatives, operational needs, and accreditation standards
• Implement flexible, scalable survey solutions and methodologies to meet emerging institutional needs
• Synthesize and present survey results and outcomes, translating results into actionable insights that support decision-making at all levels

Data Visualization and Business Intelligence (Power BI)

• Design, develop, and maintain university-wide dashboards in Power BI to enable effective decision-making across the university
• Integrate data from multiple sources, including but not limited to the LMS, SIS, survey, and CRM platforms
• Develop automated reporting workflows and ensure accurate data refresh and performance monitoring
• Serve as a subject matter expert on business intelligence best practices and visualization standards
• Train and support non-technical end users in accessing and interpreting dashboards

Collaboration and Communication

• Partner with Academic Schools to provide survey data and business intelligence data decision support for university planning, program review, and student success initiatives
• Partner with Information Technology to ensure data integrity, governance, and secure access protocols.

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• Bachelor’s degree in data science, Business Analytics, Research or related field
• 2-4 years of experience in a higher education position working with data such as data management, complex reporting, institutional analysis, and survey research
• Experience working with enterprise reporting tools, developing complex operational reports, and/or compliance reporting
• Experience designing and maintaining dashboards and reports using Power BI, including data integration from multiple sources

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Understanding of business intelligence tools and data integration, particularly Power BI, and the ability to apply data governance and accessibility standards
• Familiarity with institutional planning processes and accreditation requirements, including how survey and BI data inform strategic and operational decisions

• Knowledge of enterprise survey platforms and methodologies, including survey design, deployment, and analysis within a higher education context
• Strong analytical and data visualization skills, with the ability to synthesize complex survey and administrative data into clear, actionable insights
• Excellent verbal and written communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical findings into non-technical language
• Ability to manage multiple, high priority concurrent projects
• Ability to collaborate cross-functionally with various stakeholders across all levels in a remote work environment
• Ability to anticipate and respond to emerging data needs, leveraging scalable solutions and maintaining flexibility in approach
• Ability to adapt to evolving timelines with a solutions-focused mindset

Machines, Tools, Equipment, Electronic Devices and Software:  Personal computer and advanced knowledge of Microsoft Office Suite, including word, excel, and outlook. SQL databases, Power Bi, Adobe Acrobat Professional, third-party survey tools, Banner, Argos.

Please Note: Internal Employees, please access the Jobs Hub app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of  age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.