Offer summary

Qualifications:

Proficiency in Microsoft Windows and MS Office applications., Basic knowledge of MS Exchange and Outlook; training will be provided., Ability to remotely troubleshoot and configure PC hardware and software., Strong customer service skills and reliable transportation for occasional local deliveries..

Key responsibilities:

Provide Level One Help Desk support via phone and email for approximately 3000 users.

Respond to and re-assign Helpdesk Requests, processing around 40 to 50 tickets daily.

Remotely troubleshoot and fix PC and hardware issues, including setting up printers and scanners.

Assist with inventory management of PC parts and perform additional assigned duties.

Job description

IT Technical Support Assistant Intern

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

Hourly pay rate of $15

Paid Training
Hands-on experience in IT
Networking with industry professionals
Flexible scheduling to accommodate coursework
Potential for future employment opportunities

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

Acts as Level One Help Desk Support for approximately 3000 users.
Provides both phone and email support.
May work with (or have access to) HIPAA privacy classified information.
Reads, classifies, responds to, or re-assigns incoming Helpdesk Requests to either Technical Services Team or Business Applications Team.
Processes approximately 40 to 50 Help desk Requests Tickets a day.
Remotely connects to end user’s PC to fix problems.
Help Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned.

Work Schedule

Schedule: 20 hours per week with flexible hours, Monday to Friday, between 8:00 AM - 5:00 PM
Duration: 90-day term

Job Requirements

Proficiency in Microsoft Windows and MS Office (Word, Excel, PowerPoint).
Basic knowledge of MS Exchange and Outlook; training provided for user account setup.
Ability to remotely set up printers, scanners, install/configure software, and troubleshoot PC/hardware issues.
Reliable transportation for occasional local deliveries (Grand Rapids area preferred).
Strong customer service skills and a passion for working with people.

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

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