Sr. Manager Customer Facing Strategy (Secondment - 6months)

What You Will Achieve

• Responsible for Pfizer Hospitals Supply availability report and coordination with FDA and multiple internal stakeholders and over 200 Field Facing colleagues

• Responsible for driving strategic pull through of Portfolio’s strategy with the sales force through customer targeting files.

• Translate business strategies into operational plans with aligned objectives, and outcomes across the SI portfolio.

• Provide operational support and data management for all Sales Facing systems, sales reporting, IC.

• Responsible for all aspects of sales operations including SFA systems, Sales Reporting, IC

•  Provide operational support to Hospital sales teams.

•  Ensure that sales reporting and CRM platforms are meeting business strategy requirements.
   

Lead/manage critical initiatives:

• Manage large scale programs/projects to successful completion.

• Manage sustainable change.

• Be a thought partner with commercial portfolio leaders on driving strategy with customer facing colleagues.
  
   

How You Will Achieve It

• Responsible for managing Pfizer Hospitals Supply Availability Reporting for all external Hospital customers and internally for over 200 Field Facing and Headquarter colleagues.

• Manage all source data inputs to supply and coordinate with PGS, Supply planners, customer care, and US Hospital marketing team to convey an accurate picture of products supply status and GPO supply programs.

• Improve wholesaler allocation process through transparency within the availability report

• Manage external vendors time, cost, and communication to enhance and implement supply transparency strategies

• Responsible for external supply reporting and coordination with the FDA on 600+ Pfizer Hospital products

• Manage Bi-weekly reporting to the FDA

• Responsible for maintaining source data layer that feeds CDW for all customer facing tools including competitive mapping of 600+ products in RDM.

• Integrate all customer engagement data into a single view to understand Pfizer HBU engagement strategy.

• Responsible for operational support and ongoing improvements for Sales Reporting (MicroStrategy, SMART, Tabelau) and SFA platforms (Veeva) and lead cross functional release schedules.

• Maintain IC product lists.

• Develop training, communication and support plans that influence adoption of field efficiency tools.

• Work with a cross functional group that includes commercial operations and business technology to develop an appropriate data stream of engagement activities from agencies, vendors, social media streams etc.

• Take complex, disparate, financial, and operational data and translate them into simple-to-use analytical models to aid customers in understanding and evaluating the benefits of Pfizer’s programs, contract offerings and speed adoption, uptake.

• Develop a multi-factorial view of product opportunity as a function of supply, contracting, affiliation, site of care to prioritize resources and plans based on preidentified opportunity.

• Partner with real world data teams to proactively utilize patient data to understand shifts in treatment patterns as products go in and out of supply.

• Lead and manage critical data initiatives with CDW for the Hospital BU

Qualifications

Must-Have

• BA/BS Degree required with 6+ years of experience within pharmaceutical, biotech, or medical marketing/sales

• Process Improvement: help identify BU processes for improvement and associated metrics.

• Strategic insight on business plans and critical decisions

• Ability to lead matrix teams; ability to work effectively with both internal and external stakeholders; influence/negotiation skills and relationship management.

• Strong project and process management skills while working in a highly matrixed and political environment, while exhibiting extreme emotional intelligence

• Process Improvement: help identify BU processes for improvement and associated metrics.

• Strong project and process management skills

• Sterile Injectables business knowledge

• Minimum of 7 Years of experience within pharmaceutical, biotech, or medical marketing/sales

Nice-to-Have

• Operations experience preferred

• District Business Manager Experience, or other transitioning from another qualified/similar plus one position.

  
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details

• Last Date to Apply for Job: July 21, 2025

• Additional Location Information: North America - Any Pfizer Site, North America - Remote United States - Remote

• Eligible for Relocation Package – NO

• Secondment 6 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.

• There will be no change to your current work location.

• Position is considered Flexible, and colleagues are expected to comply with Log In For Your Day (LIFYD) requirements at site location (e.g. about 2.5 days a week in office).

• Note: This secondment offers a valuable opportunity for professional growth. It will need to be funded by the secondee’s home market.

PHYSICAL/MENTAL REQUIREMENTS

None

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

15%-25%

Relocation assistance may be available based on business needs and/or eligibility.