Tier 1 Integrated Solutions Support Desk Agent

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

This is a direct hire posting. This posting will close at midnight on June 23rd.

As a Tier 1 Software Solutions Support Desk Agent, you will work with a Team of subject matter experts to provide shipping solutions support for a diverse customer base through multiple channels. You will also drive content creation to improve our knowledgebase for internal and external clients. This empowers our customers to manage their workflow as smoothly and efficiently as possible.  Your career with Pitney Bowes will help you develop and grow your technical skills with an opportunity for long term tenure and the prospect for advancement.  

You are:

• Autonomous, high performing, team driven, and have a keen sense for customer service and client relationship building
• Are passionate about client success
• Collaborative team player who isn’t afraid to think outside the box to provide solutions 
• Strive to exceed expectations
• Move boldly in the quest for superior and best in market solutions

You will: 

• Handle inbound and outbound phone support, chat support, email support
• Utilize remote and virtual technology to solve customer issues
• Troubleshoot hardware, software, and multi-function devices
• Create/provide documentation/articles for web self help
• Analyze customer databases and develop reports

Your Background:

• Must have current work experience at Pitney Bowes as a Technical Call Center Support Agent
• IT Help Desk/software support experience preferred
• A+/N+ preferred certifications preferred
• Working knowledge of windows OS and Networking topologies/functions
• Strong communication and customer service skills required
• Knowledge of Logistics and Carrier requirements a Plus

Compensation:

The wage for this position is $22 per hour.

Location:

This is a remote role available in Georgia.

Our Team

Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.