Utility Activation Manager at American Avenue

About the Role

As a Utility Activation Manager, you’ll take ownership of SFR3’s national utility activation and transition process, ensuring services (power, water, gas, trash) are correctly managed during tenant turnover. This role is focused on accountability—delivering results against key performance indicators (KPIs) like activation speed, accuracy, and service coverage—while working cross-functionally with the CORE team who will handle execution.

You’ll also oversee the utility runner roster and help implement new projects, like transitioning utilities back into resident names, while keeping day-to-day operations running smoothly.

What You’ll Do

• Own and manage utility transitions (activations, transfers, disconnections) for thousands of homes during resident turnover.
  
• Drive outcomes against KPIs—you’ll be held accountable for performance metrics like speed, backlog, and service accuracy, even as others handle execution.
  
• Manage the utility runner roster—ensure adequate staffing and execution quality in support of your goals.
  
• Collaborate with CORE and other internal teams (construction, PM, field ops) to ensure smooth, timely utility service.
  
• Coordinate and support communications with residents regarding utility transitions, helping to reduce confusion and complaints.
  
• Support upcoming initiatives including moving utilities back into resident names—requiring project coordination and clear communication plans.
  
• Escalate and resolve complex utility issues involving multiple parties (vendors, utilities, residents).

You’re a Great Fit If You...

• Are an operations-minded leader who thrives in a fast-moving, high-accountability environment.
  
• Can manage multiple moving parts and still deliver accurate, on-time results.
  
• Know how to hold others accountable to performance—even if they don’t report to you.
  
• Communicate clearly, professionally, and efficiently across teams.
  
• Enjoy improving systems and making processes more scalable.

Must Haves

• 3+ years in operations, property management, utilities, or logistics
  
• Experience managing remote or distributed teams
  
• Excellent problem-solving and escalation management
  
• Solid communication and organizational skills
  
• Ability to work core hours in Eastern Time

Nice to Haves

• Single-family rental (SFR) or property operations experience
  
• Familiarity with utility processes and local quirks across states
  
• Experience with task/ops tools like Airtable, Asana, or Notion

Compensation

• Base Salary: Competitive, based on experience
  
• Bonus Program: Aligned to a “piggy bank” model pegged at ~10–12% of salary. Bonuses are based on KPI performance, with potential deductions for SLA breaches and upside for going above and beyond.
  
• Benefits: Health, dental, vision, 401(k), and PTO