About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care
The Intake Coordinator I is a key member of our front-line operations, responsible for supporting the intake and coordination of member requests and interactions. This role is focused on providing timely, empathetic, and accurate assistance across multiple communication channels, including phone, chat, and digital intake forms.
Handle inbound calls from members, providers, and partner organizations with professionalism and empathy.
Support referral processing by coordinating requests submitted by third-party partners.
Monitor and respond to live chat inquiries, providing prompt and accurate support to members and stakeholders.
Review and assist with electronic (EMO) requests submitted by members via digital platforms.
Accurately document member interactions and referral details in internal systems in real-time.
Collaborate with internal teams to ensure smooth case transitions and excellent member service.
Identify and escalate urgent issues or complex cases to the appropriate team or leadership.
Maintain a strong working knowledge of intake policies, EMO procedures, and referral workflows.
High school diploma or equivalent required.
Minimum 1 year of experience in a call center, healthcare coordination, or customer service role.
Strong communication skills across phone, chat, and written documentation.
Comfortable multitasking in a fast-paced, technology-driven environment.
Empathetic, detail-oriented, and organized.
Familiarity with EMR systems or referral management platforms.
Experience in healthcare, insurance, or medical records coordination.
Bilingual (English/Spanish) is a plus.
Pay starting at $20/hr plus incentives.
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Paid Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?
Be Fearless
We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other’s back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
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