Client Relationship Lead (Remote)

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole. Individuals are equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

Job Summary:

Contribute to building and fostering strong relationships between the Red Cross and key clients,  to meet their evolving research, clinical, and commercial needs. Support business development efforts through content creation, client engagement, and cross-functional coordination. Maintain a strong focus on organization, communication, and continuous improvement across platforms such as Connect, Salesforce, and social media. Provide logistical support for conferences, manage business development content, and contribute to customer feedback initiatives that help shape future strategy and client satisfaction efforts.

Key Responsibilities:

Client Relationship Management:

• Contribute to building and fostering strong relationships between Red Cross and Iovance, to meet their shifting and growing research and commercial needs. 
• Manage orders through Connect, address client concerns, complaints, and billing issues.
• Communicate additional client needs to appropriate internal groups (e.g., Product leadership, Process, Sales, etc.) for consideration. 
• Conduct or participate in client and client need-related internal meetings.

Social Media Management:

• Support the development of shareable content tailored to business initiatives and products for platforms like LinkedIn, Twitter, and Facebook.
• Monitor engagement metrics, identify trends, and refine strategies based on insights.
• Coordinate with internal teams for content approval and alignment with business objectives.

Business Development Content Creation:

• Design and roll out internal training materials related to new or updated products and services (e.g., new employees as well as new products/services.)
• Revise existing training content to reflect changes in products or services.

Conference Support:

• Coordinate logistics for business conferences, including scheduling and materials preparation.
• Serve as the primary point of contact for vendors and conference organizers.
• Support content for presentations or booths and ensure alignment with business goals.
• Maintain a detailed roster of attendees and follow up as necessary, including pre- and post-conference messaging.

Salesforce Content Management:

• Create and manage a centralized directory for business development content within Salesforce, ensuring resources are accessible and well-organized.
• Regularly update content to reflect new products, services, and business initiatives.
• Work with teams to ensure Salesforce content is aligned with overall business development goals.

Voice of the Customer:

• Assist in developing surveys or feedback mechanisms to gather client insights on satisfaction, product performance, and future needs.
• Collect and analyze customer feedback to help drive business decisions and improve customer satisfaction.
• Follow up with leads from conferences and other touchpoints to ensure opportunities are pursued and customer needs are met.

Audit Existing Materials:

• Conduct regular audits of business development and marketing materials to ensure they are up-to-date, accurate, and aligned with current business objectives.
• Make recommendations for content improvements or updates based on audit findings.

Additional Responsibilities:

• Collaborate with other departments (Sales, Product, etc.) to ensure consistent messaging and alignment across initiatives.
• Maintain a high level of organization and attention to detail, particularly with content management and logistics.
• Stay up to date with industry trends and best practices in business development, marketing, and conference management.

The salary range for this position is: $75,000 - $85,000

Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

Qualifications: 

• Bachelor's degree required.
• Minimum of 3 years of relevant experience required. Experience in life sciences, healthcare, biotechnology, or pharmaceutical industries and in client-facing roles preferred.
• Experience with client and account management, operational collaboration, and strong problem-solving skills required, with life science technical communication skills preferred.
• Demonstrated proficiency with the full Microsoft Office suite of products, including Excel, is required.
• Ability to work on a team.
• Travel: 10-25%

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The work environment will consist of moderate noise (i.e., business office with computers, phones, and printers, light traffic).  The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.   Overall mobility is essential.  May also include driving a vehicle and working under challenging conditions.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:  Starting at 15 days a year, based on the type of job and tenure
• Holidays:  11 paid holidays comprise six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Please apply by July 21, 2025

Apply now!  Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
 

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here:  Summary of Rights