Technical Support Scientist - Automation Solutions

Job Description

Join the fast-paced, high-energy Automation Solutions - Online Technical Support Team in Agilent CrossLab Group! At Agilent, we develop and market genomics solutions that accelerate life sciences research. The market for Agilent's genomics products continues to enjoy significant growth through the invention, development, and launch of high-value products associated with technology platforms such as Agilent Liquid Handlers (Bravo etc.), Automated Electrophoresis Systems, Microarrays, Next Generation Sequencing (NGS), and qPCR.

This is an opportunity to apply your knowledge and skills and join Agilent's organization to provide support to our customers! In this role, your primary focus will be to provide customers with post-sales technical support on our Automated Electrophoresis Systems for sample QC, Microarray Scanner Platforms, and Automation/Liquid Handling Systems.

The Technical Support Scientist will be responsible for providing technical support for the products remotely by phone, email, and other remote support tools. You will also understand customers' problems, recommend solutions to meet their needs and ensure customer success and satisfaction.

The ideal candidate will be based within a commutable distance of the Agilent Santa Clara, California location and will be on-site at least 3 days a week.

Responsibilities:

• Investigate and provide scientific support to technical questions related to instrument hardware, software, and consumables, as well as applications over the phone and email.

• Work closely with the field and repair center teams.

• Provide customer feedback to internal departments, including marketing, product support, and sales.

• Develop technical resources for customers.

Qualifications

• Bachelor’s in molecular biology or a scientifically related field with 2+ years of experience; Master’s or PhD in Molecular Biology or a related field; a combination of education and experience will be considered.

• 2+ years of end-user or previous technical support experience.

• Prior experience with any of the instruments with automated liquid handlers (e.g., Agilent Bravo), sample QC (Bioanalyzer, TapeStation, Fragment Analyzer), microarray (SureScan), and/or qPCR (AriaMx) is highly preferred.

• Previous customer-facing experience is highly preferred.

• Previous SAP-C4C/ CRM experience is a plus!

• Must be able to travel, up to 10% for meetings, trainings, etc.,

#LI-SM1

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 16, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $32.58 - $61.08/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support