Collections Advisor

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Member Solutions Advisor to join our Member Solutions team. In this position, you will be responsible for monitoring and maintaining assigned accounts to meet established standards for collection performance. You will preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and overdrawn accounts, and/or recovering collateral. You will maintain accurate files and reports on all activities and coordinate monitoring of possible kiting situations. You will close abusive checking accounts and remove overdraft privileges. You will work with branch personnel for the recovery of overdrawn share accounts. You'll maintain repossession records, including condition reports, pictures, expenses, and reports to management.

To thrive in this role, you should have one to three years of similar or related experience. This position is one part member service and one part problem solving. This might be the role for you if you enjoy work requiring interpersonal communication, attention to detail, and record management.

Key Skills And Experience

• Confidentiality and high degree of loyalty to job and company and members’ financial affairs.
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Ability to adapt quickly to change and proactively communicate.
  
  

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.