Job description

Salary Range

$20.28-$25.86

Job Posting End Date - Applications will no longer be accepted starting

Job Summary

IMPORTANT: IF YOU HAVE SUBMITTED AN ORLANDO POLICE DEPARTMENT EMERGENCY COMMUNICATIONS SPECIALIST APPLICATION WITHIN THE PAST THREE MONTHS OR YOU HAVE PREVIOUSLY SUBMITTED AN APPLICATION AND ARE STILL ACTIVE IN THE EMERGENCY COMMUNICATIONS SPECIALIST APPLICATION PROCESS, YOU DO NOT NEED TO REAPPLY.

Emergency Communications Specialist I Salary: $20.28-$25.86

Emergency Communications Specialist II Salary: $21.41-$27.30

Emergency Communications Specialist III Salary: $22.61-$28.83

If you experience technical issues submitting your application, please reach out to City of Orlando Human Resources at jobs@orlando.gov or 407-246-2062.

Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards.

Minimum Qualifications

Emergency Communications Specialist I: High School Diploma/G.E.D. Certificate and six (6) months clerical experience; or an equivalent combination of education, training, and experience. Prior experience in communications desired. Must possess FCIC/NCIC certification within 3 months of employment. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination.

Emergency Communications Specialist II: High School Diploma/G.E.D. Certificate and six (6) months clerical experience; or an equivalent combination of education, training, and experience. Prior experience in communications desired. Must have a certification in either Desk, Radio or Teletype or equivalent. Must possess FCIC/NCIC certification. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination.

Emergency Communications Specialist III: High School Diploma/G.E.D. Certificate and six (6) months clerical experience; or an equivalent combination of education, training, and experience. Prior experience in communications desired. Must have a certification in Radio & one of the following two certifications: Desk or Teletype or equivalent certifications. Must possess FCIC/NCIC certification. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination.

Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.

If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows: