Offer summary

Qualifications:

Bachelor’s Degree required., 1-2 years of experience in ecommerce or customer service roles., Strong attention to detail and process orientation., Excellent written and verbal communication skills in English..

Key responsibilities:

Manage order processing, cancellations, and refunds.

Troubleshoot order issues and coordinate with cross-functional teams.

Conduct fraud reviews and handle chargebacks or disputes.

Support ad-hoc tasks within Ecommerce Operations.

Job description

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes and apparel, is an e-commerce company reimagining the role of luxury in the second-hand market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Responsibilities

Oversee order processing, including cancellations and refunds on Rebag and marketplaces
Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross-functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences
Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client
Review, troubleshoot, and submit any bank chargebacks or Paypal disputes in a timely manner
Oversee third party marketplace questions and escalations.
Performs daily checks of order statuses within our backend and plug-in
Assist in various audit requests throughout the calendar year.
Perform and support any other ad-hoc duties as assigned within the Ecommerce Operations scope

Requirements

1-2 years of previous experience in ecommerce or a dual ecommerce/customer service role
Process oriented and high attention to detail, with a strong ability to prioritize tasks
Strong written and communication skills with ability to clearly present ideas and provide feedback
Startup minded, positive, and a hands-on attitude.
Ability to multi-task in a fast-paced entrepreneurial environment
Shopify Plus and Zendesk experience is a plus
Bachelor’s Degree
Ability to operate fully remotely and digitally
Ability to work from home in a professional and rigorous way
Perfect English in both verbal and written communications
Long term commitment and willingness to grow with the company