Director Product Management

BAYADA is seeking an inspirational and visionary Director, Product Management to join our mission-driven team. In this leadership role, you will champion our commitment to compassionate care, continuous improvement, and operational excellence—delivering impactful products that directly serve our communities and uphold BAYADA’s values of trust, compassion, excellence, and reliability.

This position allows for 100% remote work from home in any U.S. state.

Key Responsibilities

• Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.
• Develop working knowledge of BAYADA's mission, services, people, organization, policies and procedures.
• Collaborate with cross-functional teams and vendors to define, design and deliver new products, technical solutions, and enhancements that work cohesively and meet the needs of the company, its clients, and the end users.
• Lead the collaboration with business stakeholders to define and translate strategic business ideas into product stories and acceptance criteria.
• Own end-to-end product delivery by leading ideation, concept development, prototyping, specifications, building, verification, and rollout.
• Represent customer needs and requirements to drive product and feature development.
• Collaborate with market facing, content and clinical teams to understand their needs and translate into our product roadmap.
• Partner with stakeholders (internal and external), engineering leads, and management for sprint planning and expectation management.
• Communicate the state of projects across teams, stakeholders as well as to executives.
• Research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems.
• Measure the right KPls that will help stakeholders and the tech team identify what they have as levers to drive positive change.
• Constantly improve customer satisfaction, usability, reliability and operational efficiency by continually monitoring performance data and KPls to find opportunities to increase engagement and reduce friction for users.
• Deeply understand the technology behind our products and become an expert in what technology and approaches are used in the market.
• Communicate quality control plan to the product team and oversees the implementation of the plan.
• Contribute in product training seminars and presentations.
• Develop and maintain product documentation, product instructions and user guides, product metrics and sales and marketing content strategy.
• Coordinate with designers, developers and testers to create functional specifications.
• Communicate product improvements to stakeholders and key customers and senior members of the organization.
• Provide customer support in escalated cases.

Qualifications

• U.S. Master's degree (or foreign degree equivalent) in Systems Engineering, Industrial Engineering, or related Engineering field;
• Three (3) years of experience in the job offered or related occupation;
• Experience performing programming;
• Experience with product management, product roadmap, and agile methodologies;
• Experience managing and communicating prioritization of features, with a mind toward user and business benefits and tradeoffs; and
• Experience with Jira.

Why BAYADA?

At BAYADA, we celebrate the power of care and gratitude. You’ll join a community that values your expertise, supports your growth, and encourages you to bring your best self to a meaningful mission. As Director, Product Management, your vision will help shape the future of care deliver while empowering our teams and enriching the lives of those we serve. We invite forward-thinking leaders committed to integrity, innovation, and service to join us in our pursuit of excellence.

• Base Salary:$225K - $300K / year depending on qualifications

• Bonus Opportunity up to 20% of base salary

• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Benefits, click here.

BAYADA is an Equal Opportunity Employer and welcomes applications from all qualified individuals. Apply today to build a future defined by heart, innovation, and purpose!

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.