Associate Site Reliability Engineer

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

Site Reliability Engineering (SRE) is a growing team that partners closely with Product Engineering, Security, and Support. We are responsible for the reliability, deployment, and continuous operation of the Ivanti Cloud services. We need your help to take our existing platform to the next level with observability, release automation, chaos engineering, and more.

The Associate SRE role is a blend of infrastructure, networking, operating systems, automation, development, and application administration. It is a hands-on technical position in a fast-paced atmosphere. The ideal candidate has prior experience managing cloud-based SaaS applications and strives to solve traditional operations problems through automation and software. More so, the candidate must possess a high standard of excellence, have a strong customer focus, and is capable of technical deep dives into code, app servers, databases, load balancers, operating systems, and networks.

What You Will Be Doing

• Work Monday through Friday, approximately 2 PM to 11 PM U.S. Pacific Time, including lunch)
• US citizenship and must be located domestically in the U.S.
• Deploying, managing, and securing Ivanti’s production Software-as-a-Service (SaaS) environments in AWS and Azure
• Working with geographically dispersed, cross-departmental teams to solve difficult problems
• Automating common and repetitive tasks
• Write documentation and training material
• Train other colleagues.
• Participate in on-call rotations for 24x7 coverage (follow-the-sun model) for incident response, issue triage, and problem resolution

To Be Successful in The Role, You Will Have

• A BSc in Computer Science, a related field, or equivalent practical experience
• 3+ years of relevant industry experience (2+ with an achieved BSc in Computer Science or Equivalent Degree)
• Proficiency with Python and experience with one of the following languages:
  • Java
  • Golang
  • C#
• Proficiency working with Bash or PowerShell programmatically
• Familiarity with public cloud platforms (AWS or Azure preferred)
• Experience troubleshooting Java and .NET applications
• Experience troubleshooting network and storage infrastructure issues
• Experience working with core Linux distributions (Debian, RHEL, SUSE, Slackware) Experience working with Windows
• Experience working with one or more: SQL Server, PostgreSQL, Redis, Kafka, MongoDB, Elasticsearch, or similar
• Ability to configure and fine tune at least one: HA Proxy, Apache, Nginx, IIS, or similar
• Ability to configure: New Relic, DataDog, Splunk, or similar monitoring tools
• Familiarity with container orchestration technologies (AWS EKS or Azure AKS preferred)
• Experience with deployment pipeline tools such as Ansible, Jenkins, and/or GitHub Actions
• Proficiency working and developing Infrastructure as Code (IaC)
• A desire to adopt and implement emergent technologies and best practices
• Strong verbal and written communication skills in English for the purposes of global collaboration

‘Nice-to-haves’ include:

• Prior experience as a Site Reliability Engineer or DevOps Engineer
• Certificates in one or more of the following categories, or demonstrated certificate-equivalent knowledge:
  • Cloud Development and architecture
  • Kubernetes Administration
  • Linux Administration
  • Software engineering disciplines
• Experience with compliance frameworks such as SOC 2 Type 2, ISO-27001, FedRAMP, or IRAP and privacy regulations such as GDPR and PIPEDA

Roadmap for Success

90 Days:

• Onboarding and role-training is complete
• You're building foundational knowledge of the SRE-run product portfolio
• You hold general knowledge of how SRE manages our SaaS environments
• You've gotten to know the team and are building relationships with SRE peer teams

6 Months:

• Self-sufficiency in core job functions and existing processes
• Participating in SRE on-call rotations
• Contributing to handling SRE tickets to fulfillment and responsible for individual SRE tasks
• Active participation in SRE stability discussions with direct interaction with SRE peers

1 Year:

• Contribute independently to improve reliability and compliance in our SaaS environments
• Demonstrate ownership of SRE ticket management including triage and resolution
• Lead one or more well-defined projects under guidance from Senior SRE members
• Identify areas where performance, scalability, security, and reliability can be improved in production systems and environments

Our Employer Commitment

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We invite individuals of all backgrounds and abilities to apply. If you require assistance to optimize your interview experience, please contact us at recruiting@ivanti.com.

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