Card Services Specialist

The Role

We are looking for a Card Services Specialist to innovate and grow with us in Portsmouth, NH/ Hybrid or Remote in the U.S.

The Paymode Card Services Specialist plays a critical role as the first point of contact in working with our Vendor community to resolve challenges or delays in processing card payments, educating Vendors on best practices, and sharing information on product features that will add value to the Vendor’s experience. This role is primarily focused on outbound phone and email communication and internal collaboration.

How you’ll contribute:

•  Make outbound phone calls and send outbound emails to Card Vendors who have payments pending expiration
• Work directly with existing customers accepting physical and virtual credit card payments to assist/educate them on Paymode pending Card payments reporting and successful swiping before expiration
• Utilize effective communication (written and verbal) both externally with customers and internally with key stakeholders to resolve challenges and drive successful card processing
• Extensive research to ensure accurate information is provided to internal colleagues for external Vendors/Payers to ensure client delight
• Direct growth by educating in-network customers on new functionalities/features or by enrolling extended network customers into Paymode
• Collaborate with team members on innovation, process improvements, and problem-solving
• Effectively use tools to communicate via phone, email, screen share, and/or other technology

If you have the attributes, skills, and experience listed below, we want to hear from you!

• 4-5+ years of Payments/Customer Service experience
• Proficiency in utilizing the Microsoft Office Suite, especially Excel
• Strong communication (verbal/written) and customer service skills
• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
• You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
• Ability to perform self-guided research using a variety of internal tools, phone, and email
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
• Be ready and willing to adapt to positive change in a dynamic, growing environment
• Bachelor’s degree in accounting, finance, economics, or similar field (preferred), Not Required